SysAid-author-Christine Pun

Christine Pun

ABOUT

As a Product Marketing Manager at SysAid, Christine thrives where technology, customer success and marketing collide. Driven by the voice of IT professionals from various industries and backgrounds, she designs and builds curated paths for a successful service management journey. Outside of the office, you can find her swimming with sharks, zip lining through rain forests, and exploring the culinary world.

618 Views

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April 12th, 2021

How to Know that Your 2021 Plans Are Aligned with the Latest Industry Trends

The concept of service automation is not new to IT service management (ITSM). It’s role is to ensure consistent and efficient handling of those well-defined and recurring tasks that are found within any organization. This way IT staff can reduce their overhead of high-volume, low-value manual tasks, and free up more time for higher value...

2021 State of Service Management

618 Views

|

April 12th, 2021

How to Know that Your 2021 Plans Are Aligned with the Latest Industry Trends

The concept of service automation is not new to IT service management (ITSM). It’s role is to ensure consistent and efficient handling of those well-defined and recurring tasks that are found within any organization. This way IT staff can reduce their overhead of high-volume, low-value manual tasks, and free up more time for higher value...

2021 State of Service Management
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