SysAid-author-Dennis Drogseth

Dennis Drogseth

ABOUT

Dennis joined Enterprise Management Associates in 1998 and currently manages the New Hampshire office. He has been a driving force in establishing EMA’s New England presence. Dennis supports EMA through leadership in IT Service Management (ITSM), CMDB systems, as well as megatrends like advanced operations analytics, cross-domain automation systems, IT-to-business alignment, and service-centric financial optimization. Dennis also works over several practice areas to promote dialogue across critical areas of technology and market inter-dependencies.

561 Views

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February 4th, 2016

Why ITSM OpEx Efficiencies = IT Efficiencies

In preparing for this blog I interviewed a global support manager at an international agribusiness corporation where SysAid was enabling increased end-user responsiveness, improved asset and change management, and enhanced OpEx efficiencies overall. As it turned out, this very strong narrative aligned very well with EMA research data on how IT service management (ITSM) operational...

561 Views

|

February 4th, 2016

Why ITSM OpEx Efficiencies = IT Efficiencies

In preparing for this blog I interviewed a global support manager at an international agribusiness corporation where SysAid was enabling increased end-user responsiveness, improved asset and change management, and enhanced OpEx efficiencies overall. As it turned out, this very strong narrative aligned very well with EMA research data on how IT service management (ITSM) operational...

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