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Jasmine Chiu

Product Marketing Manager

ABOUT

Jasmine Chiu is a B2B SaaS Product Marketing Manager specializing in AI-powered solutions across productivity, employee experience, and ITSM. At SysAid, she focuses on SysAid Copilot and the AI Agent Builder, driving innovation that empowers IT teams with smarter automation and AI-driven insights. Passionate about turning customer feedback into impactful solutions, she collaborates closely with users to refine product experiences and shape the future of AI in ITSM.

September 17th, 2025

AI Mania: DeepSeek Doubling Down on the Evolving, Growing Need for AI

The public launch of the DeepSeek artificial intelligence (AI) chatbot in early 2025 caused a significant media buzz, with it reported as a ChatGPT alternative that had been trained at a far lower cost. The global stock markets took note, especially in terms of its competitors’ positions, and DeepSeek was quickly established as part of...

Abstract AI graphic representing DeepSeek artificial intelligence and ITSM security risks

2015 Views

May 22nd, 2025

Agentic AI’s Relevance and Importance to ITSM

In the last few years, the relevance and importance of artificial intelligence (AI) to IT service management (ITSM) capabilities have changed rapidly. Undoubtedly, AI is the most important change of the last two decades and it has gained mainstream traction like no other ITSM trend before it. Now, advances in AI technologies have brought about...

1275 Views

April 17th, 2025

How to Leverage AI and Automation in IT Service Desks

Much has been written about how artificial intelligence (AI) is currently transforming corporate IT service management (ITSM) capabilities. This includes IT support where there are many opportunities to leverage AI capabilities on your IT service desk, or AI service desk as some people might call it. This blog looks at how your organization can leverage...

8860 Views

February 13th, 2025

Why Winning the TMC 2024 Generative AI Product of the Year Award is Just the Start

In Q4 2024, SysAid was again recognized for its innovation. This time, based on its investments in generative AI (GenAI) capabilities by TMC. The second TMC Annual Generative AI Product of the Year Award recognized companies for developing applications, platforms, models, and other hardware/software solutions that harness GenAI to elevate business performance across market segments....

8221 Views

January 30th, 2025

Unlock Deeper Insights with SysAid Copilot

Businesses now expect more from their IT organizations, in part due to their greater reliance on technology. Consequently, your IT organization must leverage new IT service management (ITSM) innovations and the enabling technologies to improve – offering “better, faster, cheaper” operations and outcomes. The opportunities of artificial intelligence (AI), when built into ITSM tools, is...

9047 Views

January 23rd, 2025

What ITSM Professionals Need to Know About GenAI Capabilities

The IT service management (ITSM) world is consistently awash with trends related to new ITSM thinking and technology. Unfortunately, these trends often take a long time before they become mainstream in ITSM. However, generative AI (GenAI) is the exception. This has accelerated the existing ITSM interest in AI capabilities, with the most technology-capable ITSM tool...

AI Admin Assist interface with GenAI shows email setup, IT Support Desk, and Service Desk insights. Feedback options included. - SysAid

9047 Views

January 23rd, 2025