Home Sivan Kroitoru
Born in Israel and raised in the United States, Sivan has been across the world several times. In SysAid, Sivan started as a help desk ticket dispatcher and in just under a year worked her way up to being an Account Manager for the VIP/Gold customers, and then onwards to SysAid Professional Services. The geek that she is keeps her, during her recreational time, immersed in gaming online at home with a few friends in the wonderful air-conditioned apartment avoiding the sun.
497 Views
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August 16th, 2016
Why do we IT service management (ITSM) people have trouble understanding and predicting how our customers and other colleagues in the business will behave? Really understanding the customer’s perspective requires more than good intentions. On occasion, our own attitudes and preconceptions get in the way. Sometimes it feels like we’re struggling to understand a foreign...
796 Views
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September 30th, 2013
On September 15th we had our annual Customer Relations Day, a day to relax away from the office without the normal separation of borders between managers and staff, where we can take a little bit of a load off. We decided to drop off our burdens at the beach and hop onto a boat, and...
796 Views
|
September 30th, 2013
On September 15th we had our annual Customer Relations Day, a day to relax away from the office without the normal separation of borders between managers and staff, where we can take a little bit of a load off. We decided to drop off our burdens at the beach and hop onto a boat, and...
497 Views
|
August 16th, 2016
Why do we IT service management (ITSM) people have trouble understanding and predicting how our customers and other colleagues in the business will behave? Really understanding the customer’s perspective requires more than good intentions. On occasion, our own attitudes and preconceptions get in the way. Sometimes it feels like we’re struggling to understand a foreign...
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