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Tanvi Malik

Product Marketing Manager

ABOUT

Tanvi Malik is a B2B SaaS Product Marketing Manager with a deep expertise in AI-driven solutions across ITSM and FinTech. Passionate about harnessing the power of artificial intelligence, she drives innovation to optimize business processes and elevate customer experiences. At SysAid, her focus areas are Asset Management and SaaS License Management, where she helps organizations unlock efficiency, improve visibility, and transform their IT operations.

4309 Views

July 9th, 2025

From feedback to fuel: building a real CX program in IT

You’re sending out surveys. CSAT scores are coming in. Maybe you even have a dashboard tracking trends. But here’s the real question: Has any of it actually changed how your team works? For many IT and support teams, the answer is no. Feedback gets collected, maybe reviewed—but rarely acted on. Meanwhile, users are still frustrated,...

1083 Views

March 27th, 2025

How to Improve Your Organization’s ITAM Maturity

It’s time to talk about IT asset management (ITAM) maturity. Hopefully, your IT organization appreciates that ITAM is critical to optimize its IT operations – helping to prevent outdated asset records, compliance risks, and slow incident resolution. However, “there’s ITAM, and then there’s ITAM.” What’s meant by this is that there are “basic” ITAM capabilities...