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Customer Love in London – What You May Be Missing Out On?

By | April 9, 2014 in SysAid

Service Desk and IT Support Show

It’s nearly that time of year again. Time to head to the annual IT service desk and support show (SITS) in London (29th-30th April), and we couldn’t be more excited. It’s not just the event itself that we’re excited about either. On the evening of Tuesday 29th April we’ll be hosting dinner and drinks at the Kensington Marriot for some of our beloved customers and its bound to be a blast.

Customer Dinner

Where: Kensington Marriot Hotel (10 minute walk from the event)

When: Tuesday 29th April 5pm – 7pm

Who: The invitation is open to all of our customers (and even prospects too). Just get in touch if you would like to attend.

Why: Simple. We want to say thank-you for being a part of our SysAid family and we want to spend some time with you!

We’ve also invited industry analysts and consultants, so this is bound to be the perfect opportunity to ask any burning process questions that you might be struggling with.

You don’t have to be attending SITS to join us either (although we highly recommend that you check the event out – it’s free to attend). This invitation is open to any SysAid customer. We also appreciate that the whole of the UK doesn’t revolve around London. Do you live in the North or the Midlands? We hope you can still join us. Struggling to get approval/budget? Let us know and we’ll see what we can do to help.

The Event

Allow me to start with a shameless plug for my presentation:

Is Your IT Support Passing the BYOD Challenge?

Tuesday 29th April – 14.00 – 14.40

During this session (which will feature a very special guest) I will be discussing how to adapt your service desk to support BYOD and how to measure your success. I’ll be including lots of juicy info such as:

  • Analyst statistics on the future of BYOD
  • Misconceptions when it comes to saving money
  • Communications between the business and operations in reference to issues such as SLA

If you’re currently planning your schedule, in addition to adding my session (of course) to the list, here are my top picks:

Tuesday 29th April

  • 10 tips for Software Asset Management (Vawns Murphy Guest, Change & Release Manager, Virgin Media) – 10.00-10.40
  • Is ITIL ready for the DevOps approach? (Kaimar Karu, AXELOS) – 12.20-13.00

Wednesday 30th April

  • Benchmarking your service desk success (Howard Kendall, SDI) – 10.00-10.40
  • Network Rail service desk: the journey from fixer to fulfiller (Matt Turner, Service Desk Manager) –10.50-11.30
  • What is ‘value’ anyway (Adam Poppleton, BrightOak Consultancy) – 15.40 – 16.20

At the SysAid Stand

As usual you’ll be able to find us by listening out for where the fun is coming from. Unlike other vendors, we don’t need a microphone to bellow in your ear about how great we are. Come and meet us and make your own decision, we’re confident that our tool speaks for itself. Besides, where else on the exhibition floor are you going to find a tool that has an integrated patch management solution and offers an IT Performance Benchmark module? Oh that’s right… nowhere!


Pop on over and meet Joe the IT Guy (have your photo taken with him too)! And of course our now world-famous All Essential Conference bags will also be with us. Grab one for yourself filled with all the goodies and refreshments you could possibly need to get you through the conference (food is expensive in Earl's Court you know).

We’ll have customers with us on the stand too, so you can discuss first hand with them how using SysAid improved their IT Support (although we urge you to remember, it’s not just about the tool… it’s about people and processes too). We appreciate that when trying to find a new solution you get tired of vendors telling you how great they are, so we’re bringing along people just like you to tell you how great we are instead (yes, we’re clever too)!

See you in London at the end of the month! And don’t forget to join in the conversation on Twitter using #SITS14.

Please share your thoughts in the comments or on Twitter, Google+, or Facebook where we are always listening.

Sarah Lahav

About Sarah Lahav

As the company’s 1st employee, Sarah has remained the vital link between SysAid Technologies and its customers since 2003. Current CEO, former VP Customer Relations. Always passionate about customer service! Mother of three adorable children – she juggles work, family, and zumba classes with ease.

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