Welcome to this month’s SysAid Product Updates! Here’s a look at the latest features and what’s coming soon – all in one place.

We’re excited to introduce Webhooks — now available in SysAid Developers. With webhooks, you can receive real-time updates about key events in your SysAid account, like when a Service Record is created or updated. No more polling the API — just set up a webhook and get notified the moment something changes.

What can you do with webhooks?

• Trigger custom workflows in your system
• Sync data across platforms in real time
• Stay informed without constantly checking for updates

The initial release of webhooks supports Service Records. Future updates will add support for additional entities.

To learn more, see our Webhooks Overview guide and start building smarter with SysAid!

You can now add events from Change SRs to your SysAid calendar, and sync them to your Outlook or Google Calendar. Configure multiple change management groups and keep them updated on important events.

The queue now includes a Page Size dropdown—choose to view 10 or 25 tickets per page.

This helps reduce information overload, improves performance for larger queues, and supports smoother navigation for power users.

We’ve made it even easier for our Gold VIP customers to reach Customer Care — introducing WhatsApp support!

Now you can contact us anytime, anywhere by messaging +1 (646) 432-0755 — no login needed.

• Quick, familiar mobile experience
• Real-time help on the go
• Available to Gold VIP SLA Agreements and eligible paid accounts

Get the support you need, right from your phone.