Remote Control

SysAid’s Glossary of Terms

Overview

Remote control, in the IT context, refers to the ability to access and control a computer or device from a remote location.
What Is Remote Control?

Remote control software allows IT support personnel to access and troubleshoot devices without being physically present.
How Does Remote Control Work?

Remote control tools establish a secure connection between the support agent and the remote device, enabling real-time interaction.
Why Use Remote Control & What Is Its Importance?

Remote control facilitates quick problem resolution, reduces downtime, and enhances IT support efficiency.
SysAid’s Solution For Remote Control

SysAid’s ITSM platform integrates remote control capabilities to provide remote assistance and support.

Back to Glossary

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