SysAid IT Benchmark

SysAid IT Benchmark allows you to evaluate your organization’s IT
performance against other SysAid customers and your own performance
history – for current and last month, and current and last year.

United States +1
United Kingdom +44
Afghanistan (‫افغانستان‬‎) +93
Albania (Shqipëri) +355
Algeria (‫الجزائر‬‎) +213
American Samoa +1684
Andorra +376
Angola +244
Anguilla +1264
Antigua and Barbuda +1268
Argentina +54
Armenia (Հայաստան) +374
Aruba +297
Australia +61
Austria (Österreich) +43
Azerbaijan (Azərbaycan) +994
Bahamas +1242
Bahrain (‫البحرين‬‎) +973
Bangladesh (বাংলাদেশ) +880
Barbados +1246
Belarus (Беларусь) +375
Belgium (België) +32
Belize +501
Benin (Bénin) +229
Bermuda +1441
Bhutan (འབྲུག) +975
Bolivia +591
Bosnia and Herzegovina (Босна и Херцеговина) +387
Botswana +267
Brazil (Brasil) +55
British Indian Ocean Territory +246
British Virgin Islands +1284
Brunei +673
Bulgaria (България) +359
Burkina Faso +226
Burundi (Uburundi) +257
Cambodia (កម្ពុជា) +855
Cameroon (Cameroun) +237
Canada +1
Cape Verde (Kabu Verdi) +238
Caribbean Netherlands +599
Cayman Islands +1345
Central African Republic (République centrafricaine) +236
Chad (Tchad) +235
Chile +56
China (中国) +86
Christmas Island +61
Cocos (Keeling) Islands +61
Colombia +57
Comoros (‫جزر القمر‬‎) +269
Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo) +243
Congo (Republic) (Congo-Brazzaville) +242
Cook Islands +682
Costa Rica +506
Côte d’Ivoire +225
Croatia (Hrvatska) +385
Cuba +53
Curaçao +599
Cyprus (Κύπρος) +357
Czech Republic (Česká republika) +420
Denmark (Danmark) +45
Djibouti +253
Dominica +1767
Dominican Republic (República Dominicana) +1
Ecuador +593
Egypt (‫مصر‬‎) +20
El Salvador +503
Equatorial Guinea (Guinea Ecuatorial) +240
Eritrea +291
Estonia (Eesti) +372
Ethiopia +251
Falkland Islands (Islas Malvinas) +500
Faroe Islands (Føroyar) +298
Fiji +679
Finland (Suomi) +358
France +33
French Guiana (Guyane française) +594
French Polynesia (Polynésie française) +689
Gabon +241
Gambia +220
Georgia (საქართველო) +995
Germany (Deutschland) +49
Ghana (Gaana) +233
Gibraltar +350
Greece (Ελλάδα) +30
Greenland (Kalaallit Nunaat) +299
Grenada +1473
Guadeloupe +590
Guam +1671
Guatemala +502
Guernsey +44
Guinea (Guinée) +224
Guinea-Bissau (Guiné Bissau) +245
Guyana +592
Haiti +509
Honduras +504
Hong Kong (香港) +852
Hungary (Magyarország) +36
Iceland (Ísland) +354
India (भारत) +91
Indonesia +62
Iran (‫ایران‬‎) +98
Iraq (‫العراق‬‎) +964
Ireland +353
Isle of Man +44
Israel (‫ישראל‬‎) +972
Italy (Italia) +39
Jamaica +1
Japan (日本) +81
Jersey +44
Jordan (‫الأردن‬‎) +962
Kazakhstan (Казахстан) +7
Kenya +254
Kiribati +686
Kosovo +383
Kuwait (‫الكويت‬‎) +965
Kyrgyzstan (Кыргызстан) +996
Laos (ລາວ) +856
Latvia (Latvija) +371
Lebanon (‫لبنان‬‎) +961
Lesotho +266
Liberia +231
Libya (‫ليبيا‬‎) +218
Liechtenstein +423
Lithuania (Lietuva) +370
Luxembourg +352
Macau (澳門) +853
Macedonia (FYROM) (Македонија) +389
Madagascar (Madagasikara) +261
Malawi +265
Malaysia +60
Maldives +960
Mali +223
Malta +356
Marshall Islands +692
Martinique +596
Mauritania (‫موريتانيا‬‎) +222
Mauritius (Moris) +230
Mayotte +262
Mexico (México) +52
Micronesia +691
Moldova (Republica Moldova) +373
Monaco +377
Mongolia (Монгол) +976
Montenegro (Crna Gora) +382
Montserrat +1664
Morocco (‫المغرب‬‎) +212
Mozambique (Moçambique) +258
Myanmar (Burma) (မြန်မာ) +95
Namibia (Namibië) +264
Nauru +674
Nepal (नेपाल) +977
Netherlands (Nederland) +31
New Caledonia (Nouvelle-Calédonie) +687
New Zealand +64
Nicaragua +505
Niger (Nijar) +227
Nigeria +234
Niue +683
Norfolk Island +672
North Korea (조선 민주주의 인민 공화국) +850
Northern Mariana Islands +1670
Norway (Norge) +47
Oman (‫عُمان‬‎) +968
Pakistan (‫پاکستان‬‎) +92
Palau +680
Palestine (‫فلسطين‬‎) +970
Panama (Panamá) +507
Papua New Guinea +675
Paraguay +595
Peru (Perú) +51
Philippines +63
Poland (Polska) +48
Portugal +351
Puerto Rico +1
Qatar (‫قطر‬‎) +974
Réunion (La Réunion) +262
Romania (România) +40
Russia (Россия) +7
Rwanda +250
Saint Barthélemy +590
Saint Helena +290
Saint Kitts and Nevis +1869
Saint Lucia +1758
Saint Martin (Saint-Martin (partie française)) +590
Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon) +508
Saint Vincent and the Grenadines +1784
Samoa +685
San Marino +378
São Tomé and Príncipe (São Tomé e Príncipe) +239
Saudi Arabia (‫المملكة العربية السعودية‬‎) +966
Senegal (Sénégal) +221
Serbia (Србија) +381
Seychelles +248
Sierra Leone +232
Singapore +65
Sint Maarten +1721
Slovakia (Slovensko) +421
Slovenia (Slovenija) +386
Solomon Islands +677
Somalia (Soomaaliya) +252
South Africa +27
South Korea (대한민국) +82
South Sudan (‫جنوب السودان‬‎) +211
Spain (España) +34
Sri Lanka (ශ්‍රී ලංකාව) +94
Sudan (‫السودان‬‎) +249
Suriname +597
Svalbard and Jan Mayen +47
Swaziland +268
Sweden (Sverige) +46
Switzerland (Schweiz) +41
Syria (‫سوريا‬‎) +963
Taiwan (台灣) +886
Tajikistan +992
Tanzania +255
Thailand (ไทย) +66
Timor-Leste +670
Togo +228
Tokelau +690
Tonga +676
Trinidad and Tobago +1868
Tunisia (‫تونس‬‎) +216
Turkey (Türkiye) +90
Turkmenistan +993
Turks and Caicos Islands +1649
Tuvalu +688
U.S. Virgin Islands +1340
Uganda +256
Ukraine (Україна) +380
United Arab Emirates (‫الإمارات العربية المتحدة‬‎) +971
United Kingdom +44
United States +1
Uruguay +598
Uzbekistan (Oʻzbekiston) +998
Vanuatu +678
Vatican City (Città del Vaticano) +39
Venezuela +58
Vietnam (Việt Nam) +84
Wallis and Futuna (Wallis-et-Futuna) +681
Western Sahara (‫الصحراء الغربية‬‎) +212
Yemen (‫اليمن‬‎) +967
Zambia +260
Zimbabwe +263
Åland Islands +358

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Sysaid IT Benchmark

With SysAid IT Benchmark, you can instantly compare the performance of your IT department to the performance of IT departments around the world. Updated daily, view performance ratios for your company versus other SysAid customers, so you can set goals to help you beat the industry average for these ratios. SysAid IT Benchmark will not share any information that can be used to identify your company.

Use SysAid IT Benchmark to See the Bigger Picture

The IT benchmark capability provides you with a local history chart that displays activity trends over the past 60 days. These time-based measurements will help you to see the bigger picture and help to identify the root causes of issues that may be affecting, or will soon affect, your IT performance. For example, you may see that average resolution time has increased compared to previous periods, and then look to other performance trends to identify the cause. Perhaps an increase in first contact resolution, a jump in end-user numbers (new end-user groups might bring in new IT issues), or a shift in ticket type ratios to those that are more time intensive.

Example Benchmark Performance Measurements

The ratio of opened/closed tickets
The average number of tickets closed per service desk agent
The percentage of tickets opened via incoming email
Average resolution time for incidents, service requests, problems, and changes
End user to service desk agent ratio

Frequently Asked Questions

What Benefits Does An IT Benchmark Bring To Your IT Team?

A good IT Benchmark will allow you to evaluate your organization’s IT performance against other IT departments around the world. This allows you to set goals and figure out what your IT team is missing for you to beat the competition around you. For example, if you see that there has been a jump in the average resolution time compared to previous periods, this may be down to an increase in first contact resolution, or a shift in ticket type ratios. You may need to assign more people to solve certain tickets, or take a shift in your team to decrease the average resolution time back to how it used to be.

Does SysAid’s IT Benchmark Share My IT Team Information With Other Companies?

While you are able to see performance ratios of other companies, other companies will be able to see your ratio simultaneously. That being said, SysAid IT Benchmark will not share any information that can be used to identify your company, so your identity will remain hidden. The IT Benchmark is aimed at helping you beat the industry average, to give you ideas on how to improve your team.

What Kind Of Information Is Available Via SysAid’s IT Benchmark?

SysAid’s IT Benchmark is updated daily for you to view performance ratios of your company vs other SysAid customers. You will be able to view a local history chart that displays activity trends from the past 60 days, allowing you to see the bigger picture and identify what issues may be holding you back. You will also be able to clearly see the radio of opened/closed tickets, the average number of tickets closed per service desk agent, the percentage of tickets opened via incoming emails and the average resolution time for incidents to be solved.