Find Duplicate Service Records
Agentic AI
This role analyzes open tickets for potential duplicates and recommends merging them with detailed analysis and confidence scores.
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Overview
This job involves analyzing open tickets to find potential duplicates by looking at similarities in users, assets, and content. The role also includes providing recommendations for merging these tickets, complete with detailed analysis and confidence scores.
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Key capabilities
* Analyze open tickets for duplicates
* Identify duplicates based on user, asset, and content similarity
* Provide recommendations for merging tickets
* Provide detailed analysis and confidence scores for merging recommendations
Popular use cases
Use this AI agent and the others to make AI work for you and make you more productive!
