ilert

Overview

ilert is an AI-first platform for operations teams, combining alerting, on-call management, status pages, and AI SRE agents to accelerate and automate incident response. With ilert, teams can effortlessly manage on-call schedules, resolve incidents faster with AI-driven guidance and actions, and communicate updates through integrated status pages – all within a single application. Companies rely on ilert to run always-on services, reduce operational toil, and maximize uptime.

The ilert integration with SysAid enhances the value of both platforms by bridging ITSM workflows with real-time incident alerting and response. When SysAid is connected to ilert, tickets and changes in ticket status in SysAid become actionable events in ilert, automatically creating, updating, and resolving alerts. This ensures that on-call engineers receive timely notifications with the right context, routed by service or priority, and escalated until acknowledged. By syncing ticket lifecycle events with ilert’s alerting and escalation mechanisms, the integration shortens the detection-to-response window and helps teams lower MTTR by reducing manual handoffs between ITSM and incident response workflows.

Key capabilities

• Convert SysAid tickets into ilert alerts so critical issues immediately reach the right on-call responder
• Get notified about critical issues via phone call, SMS, push notification, Slack, or Microsoft Teams message, and other channels
• Use ilert escalations and on-call schedules for SysAid-driven incidents to ensure timely ownership, reduce missed tickets, and shorten time to response
• Enrich alerts with SysAid ticket details to speed up triage, improve handoffs, and reduce mean time to resolution (MTTR)
• Connect SysAid to ilert status pages and keep stakeholders informed about incidents
• Use ilert AI features to enable agentic incident response and automate investigation, decision-making, and remediation, resolving incidents faster with less manual effort.