ServiceNow secondary
Workato
Connect SysAid with ServiceNow secondary Via our embedded Workato offering to streamline your IT workflows and automations.
-
Overview
Connect SysAid to ServiceNow secondary to automate end-to-end workflows that reduce manual work and improve cross-team collaboration.
Build precisely the integration you need—entirely within SysAid, using a no-code, drag-and-drop experience to listen to events, invoke supported actions, and exchange and transform data with custom logic, configurable mappings, field-level enrichment, and real-time or scheduled execution.
-
Key capabilities
- Configurable mappings, transformations, and field-level enrichment for precise data sync.
- Real-time or scheduled automation with conditional logic and multi-step sequences.
- Built-in monitoring, retries, and permissions—managed in SysAid.
- Utilize the below triggers and actions in the integration you build.
Popular use cases
You can customize to fit you specific needs
Available triggers and actions in ServiceNow secondary
-
Triggers
- Closed incident
- New incident
- New record
- New record
- New user
- New record
- New/updated record
- Export new records
- Export new/updated records
- Scheduled record search
- New/updated incident
- New/updated record
- New/updated record
- New/updated user
-
Actions
- Custom action
- Assign user to incident
- Create asset
- Create catalog task
- Create change
- Create core company
- Create incident
- Create record
- Create record using a template
- Create problem
- Create user
- Get attachment contents
- Get incident details by ID
- Get object schema
- Get user details by ID
- Search users
- Search assets
- Search companies
- Search records
- Search records
- Search users
- Search records using query
- Update asset
- Update company
- Update incident
- Update record
- Update record using a template
- Update user
- Upload attachment
Available triggers and actions in SysAid
-
Triggers
- Add Activity to a Service Record
- Add Agent to Groups
- Add End User to Groups
- Add a Note to a Service Record
- Convert Agent to End User
- Convert End User to Agent
- Create a New Agent
- Create a New Asset
- Create a New Attachment
- Create a New End User
- Create a New Group
- Create a Service Record
- Delete Agent
- Delete Asset by ID
- Delete End User
- Delete a Service Record
- Generates a Presigned URL for an Attachment Upload
- Get Agent by ID
- Get Asset by ID
- Get Category Hierarchy
- Get End User by ID
- Get Group Members
- Get Group by ID
- Get Indexes
- Get List of Agents
- Get List of Assets
- Get List of CIs
- Get List of Companies
- Get List of End Users
- Get List of Groups
- Get Service Record Template by ID
- Get Service Record Template by Service Record ID
- Get Service Record's Action Items
- Get a Service Record by ID
- Remove Agent from Groups
- Remove End User from Groups
- Resolve a Service Record
- Search Service Records by Specific Parameters
- Send a Message from a Service Record
- Update Agent Details
- Update End User Details
- Update Service Record Details
- Update an Asset
- Updates An Action Item Status
- Build your own SysAid Public API action with a HTTP request
-
Actions
- Create ticket from events
- Update ticket details, attachments, or comments
- Add notes/comments to keep conversations aligned
- Change status and assignments automatically
- Service Record Created (Real-time)
- Service Record Updated (Real-time)
FTP/FTPS
Connect SysAid with FTP/FTPS Via our embedded Workato offering to streamline your IT workflows and automations.
Zendesk
Connect SysAid with Zendesk Via our embedded Workato offering to streamline your IT workflows and automations.
PGP tools by Workato
Connect SysAid with PGP tools by Workato Via our embedded Workato offering to streamline your IT workflows and automations.
Propel
Connect SysAid with Propel Via our embedded Workato offering to streamline your IT workflows and automations.
SFTP
Connect SysAid with SFTP Via our embedded Workato offering to streamline your IT workflows and automations.
Amazon S3 secondary
Connect SysAid with Amazon S3 secondary Via our embedded Workato offering to streamline your IT workflows and automations.
