SysAid Self-Service Password Reset
SysAid's Self-Service Password Reset (SSPR) module lets end users securely reset their domain passwords, and unlock suspended accounts, by themselves without the need for IT support’s assistance.
Reduce Support Costs and Improve Productivity
Leading analyst firms state that circa 40% of help desk calls relate to password reset or account lockout. SysAid's Self-Service Password Reset module offers company-wide benefits for customers by reducing the calls to the IT help desk (and potentially reducing the required level of help desk staffing) and minimizing end-user downtime (and the associated loss of end-user productivity). Please try this self-service password reset ROI calculator to estimate your potential cost savings from using a self-service password reset capability.
Immediate Resolution for End Users
Password Self-Service Wizard
Custom Notifications and Reports
SysAid Self-Service Password Reset contains five reports you can use to keep up-to-date on all activities in the Password Reset module. You may access these reports from Analytics > Overview > Reports.
Identity Verification with Specialized Security Questions
Each end user enrolls in SysAid Password Reset by answering a selection of built-in or custom security questions. IT admins can control and customize the security questions, and mark specific questions as mandatory.