Agentic AI is a sophisticated framework of artificial intelligence designed not just to automate tasks but to handle them intelligently and independently. Unlike traditional automation, which relies on predefined rules and scripts, Agentic AI adapts to context and initiates actions based on dynamic assessments of its operating environment.

Why does Agentic AI matter in ITSM?

Agentic AI is critical for ITSM because it addresses challenges that conventional tools and processes cannot fully resolve. In today's dynamic and unpredictable IT environment, Agentic AI enables IT teams to manage complexity with efficiency and precision.

SysAid partners with Priceless Consulting to Bring AI-Powered ITSM Solutions to Portugal

October 28, 2025

[Toronto, Canada] [October 28, 2025] – SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, today announced a strategic partnership with Priceless Consulting, a prominent AI and ITSM consulting firm leveraging over a decade of industry experience. The partnership will expand access to SysAid’s ITSM platform for organizations across Portugal, at a time when adoption of intelligent, agentic AI solutions that transform service delivery is becoming increasingly vital across industries.

“This partnership is a major step toward bringing truly intelligent ITSM to Portuguese organizations,” said Tiago Queiroga, Founder of Priceless Consulting. “SysAid’s AI-first approach aligns perfectly with our mission to help companies move beyond traditional service management. From solving tickets to creating autonomous, self-optimizing operations that free teams to focus on real innovation”

“We are thrilled to welcome Priceless to the SysAid partner network” said Avi Kedmi, CEO of SysAid. “Following our recent recognition in the 2025 Gartner® Magic Quadrant for AI Applications in IT Service Management, we’re continuing to build momentum by joining forces with leading teams around the world. Together, we’re ensuring that customers everywhere are equipped with the tools to fully harness the agentic revolution. ”

“We are excited to be partnering with Priceless, who bring invaluable ITSM expertise and a deep understanding of the local ecosystem” added Gil Alter, Director of International Sales at SysAid. “Working together, we’ll ensure organizations are getting the maximum value from AI, and help drive their growth by building more efficient and simplified service management processes.”

About SysAid:

SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid’s AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success.
With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com.

About Priceless:

Priceless Consulting is a leading and innovative company in the field of new technologies. With a team of highly skilled professionals and a customer-centric approach, they stand out for providing customized solutions that drive the growth and success of organizations. Whether it’s in business strategy development, operational optimization, or the implementation of cutting-edge technologies, Priceless Consulting excels in its ability to turn challenges into opportunities, offering valuable insights and measurable results that truly make a difference. For more information, visit www.pricelessconsulting.com

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