The overview provides technology leaders with an understanding of the value they can expect from an ESM vendor, learn how vendors differ, and investigate options based on size and market focus.

[June 22th, 2023] [Toronto, Canada] SysAid, a leading provider of IT and Enterprise Service Management Platforms, is excited to share that they were named in Forrester’s Enterprise Service Management Landscape, Q2 2023 report, among medium vendors.

In their report, Forrester lists improvement of the employee experience as a key component of the business value of ESM, “ESM provides an employee-centric approach to service delivery. Workflow automation, a unified portal for service access, alerts and notifications, service-level targets, and the ability to track and manage tasks across teams support consistent service quality. Access to knowledge, ease of use, and “anytime, anywhere” service delivery empower an employee enablement business strategy.”

“We are honored to be acknowledged in Forrester’s Enterprise Service Management Landscape report among 29 notable vendors in this space,” said Avi Kedmi, CEO of SysAid. “We believe this validates our dedication to empowering businesses to deliver service with a solution that makes an impact on the employee experience while driving measurable business outcomes, not only in IT but across the organization.”

From HR to Procurement, and everything in between – wherever there’s service, SysAid makes things run smarter enabling teams across the digital workspace to stop running in place and start driving innovation and business results forward.

About SysAid

SysAid is a service automation company that provides software for IT teams to control all aspects of service management. From ticket sorting through workflows that eliminate the need for manual repetitive tasks, and empowerment of users to resolve common IT issues. SysAid service automation enables faster service, lighter workloads and a smoother experience for admins and users alike. And beyond IT, wherever there is a service—from HR to Procurement—SysAid makes things run smarter. With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries. For more information, please visit www.sysaid.com

Media Contact: sarah.libi@sysaid.com