SysAid Recognized in The Conversational AI Platforms For Employee Services Landscape, Q1 2026 as Demand for AI-Driven Employee Services Accelerates
“As employee expectations rise and service complexity increases, organizations need AI that doesn’t just answer questions, but takes meaningful action,” said Avi Kedmi, CEO of SysAid. “To us, our inclusion in this Forrester landscape reflects SysAid’s continued focus on delivering agentic, enterprise-ready AI that is purpose-built for service management and designed to drive real operational impact.”
SysAid’s Agentic AI represents a new category of intelligence for employee service management that moves beyond chat-based assistance to autonomous action. Built directly into the ITSM platform, SysAid’s AI agents execute employee service workflows end to end, significantly reducing the operational workload on IT teams while improving service consistency and speed for employees. This enables IT organizations to move beyond reactive ticket handling and focus on continuous optimization and higher-value initiatives.
The full report, The Conversational AI Platforms For Employee Services Landscape, Q1 2026, is available to Forrester subscribers and for purchase on forrester.com.
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About SysAid
SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid’s AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success.
With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com.
