SysAid Recognized with Two Stevie® Awards for Turning AI into Real Customer Impact and Service Excellence
Customer Service Excellence Recognized with Silver Stevie® Award
SysAid earned the Silver Stevie® Award for its exceptional customer service operations, reflecting the company’s continued momentum following last year’s Bronze recognition in the same category. Judges recognized SysAid’s evolution from a reactive support model to a proactive, customer-centric organization delivering measurable business impact.
Judges highlighted SysAid’s rapid improvement in customer satisfaction, achieving CSAT scores above 93% within nine months, alongside a 77% reduction in frontline issues without escalation, driven by a human-centric approach to automation.
One judge commented, “SysAid truly showed how it evolved into a strategic pillar of the business by combining operational rigor with empathetic service where customer care doesn’t just react, but actively drives loyalty. Humanizing the automated approach helped SysAid beat benchmarks in customer support.”
Individual Recognition for AI Leadership
Senior Director Customer Care, Asaf Goldstein, was honored with a Bronze Stevie® Award for AI Leadership for his outstanding role in leveraging AI to transform customer service operations at SysAid. Judges praised his strategic and scalable use of generative AI across the service management lifecycle, driving measurable improvements in efficiency, responsiveness, and customer experience.
Goldstein’s work includes deploying AI agents across Support, R&D, and Revenue teams to optimize troubleshooting, enhance customer feedback analysis, and improve alignment with product development—setting a strong benchmark for meaningful, operational AI adoption in customer experience teams.
“This recognition is a proud moment for SysAid and a testament to our team’s relentless focus on combining human empathy with AI-driven innovation,” said Avi Kedmi, CEO of SysAid. “By embedding AI thoughtfully across our customer experience, we’re not just improving efficiency but setting a new standard for how service organizations deliver real value at scale.”
The Stevie Awards for Sales & Customer Service are among the world’s top honors for customer service, contact center, business development, and sales professionals. This year’s competition received more than 2,100 nominations from organizations across 41 countries.
About SysAid
SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid’s AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success.
With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com.
About The Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of the 20th annual Stevie Awards for Sales & Customer Service include SOCAP International and ValueSelling Associates, Inc.
