SysAid Wins 2026 AI Excellence Award for ITSM
SysAid was recognized for its AI-Native approach to IT Service Management. Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful operational layer where purpose-built AI agents take the first action, and IT professionals intervene only when truly needed, enabling organizations to automate IT tasks at scale while maintaining full visibility and control. SysAid customers are already seeing measurable results: Cybex has seen AI resolve 93% of conversations autonomously with zero human intervention, Temco Logistics reduced ticket volume by 40%, and Isratech Jamaica tripled productivity from one ticket every eight hours to three per hour.
“We are honored to receive this recognition from the Business Intelligence Group,” said Avi Kedmi, CEO of SysAid. “At SysAid, we’ve built an AI-Native service management platform from the ground up, not AI bolted on as an afterthought, but purpose-built intelligence that understands IT, acts autonomously, and delivers outcomes IT teams can trust. This award reflects the dedication of our team, the trust of our customers, and our conviction that the future of enterprise service management belongs to organizations that pair AI innovation with real accountability. We’re proud to be helping define what that looks like.”
“AI has arrived. 2026 is about execution, accountability, and results,” said Russ Fordyce, Chief Recognition Officer, Business Intelligence Group. “SysAid stood out because its work reflects where the market is headed: practical AI that solves real problems, earns trust, and delivers measurable value. This recognition highlights a team that is not just participating in the AI shift, but helping define what meaningful progress looks like.”
The 2026 Artificial Intelligence Excellence Awards honor achievement across a broad range of industries and use cases, spotlighting organizations that are moving AI beyond experimentation into practical, accountable deployment. This year’s program recognized winners across 36 industries and more than 15 countries.
About SysAid
SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed, enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid’s AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success. With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com.
About the Artificial Intelligence Excellence Awards
Since 2013, the Artificial Intelligence Excellence Awards recognize organizations, products, teams, and individuals leveraging AI technology to solve real-world problems. The program evaluates advances across 46 major AI application types and 36 industries, celebrating innovations that improve the human experience and advance society as a whole.
