SysAid’s AI Advantage Earns Continued Industry Recognition with 2025 Generative AI Expo Product of the Year Award
Toronto, Canada (November 24th, 2025) — SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, is proud to announce it has received a 2025 Product of the Year Award from Generative AI Expo for SysAid AI Agents & AI Agent Builder.
SysAid AI Agents are purpose-built operators that automate IT tasks, streamline workflows, strengthen security, and optimize asset administration, reducing manual effort and accelerating service delivery. Powering these agents is the AI Agent Builder, an intuitive no-code tool that lets IT teams customize AI Agents to their unique needs. With a conversational interface, teams can design agents simply by defining the job to be done, the data sources, and the desired output.
“SysAid’s approach to AI is practical and transparent, yet highly advanced and that combination is exactly what sets our products apart,”said Avi Kedmi, CEO of SysAid. We focus on delivering AI that organizations can easily understand, trust, and deploy, while still providing the sophistication needed to drive real impact. This approach sets our customers up for success as they adopt and scale AI across their IT operations.”
“I am honored to recognize SysAid with a 2025 Generative AI Product of the Year Award for its commitment to customer value and innovation,” said Rich Tehrani, CEO of TMC. “Our judges and editorial team agree that SysAid AI Agents & AI Agent Builder demonstrate exceptional use of Generative AI to solve business challenges and improve efficiency.”
The Generative AI Product of the Year Awards celebrate innovators building the applications, platforms, models, devices, and infrastructure that push the industry forward. Winning solutions showcase outstanding ability to transform workflows, accelerate decision-making, elevate customer engagement, and unlock new levels of efficiency across industries.
About SysAid:
SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid’s AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success.
With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com.
About TMC:
TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, FutureofWork, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
