The rollout of the self-service portal achieved 80% usage and the AI emailbot reduced ticket volume by resolving 70% of email tickets without IT intervention.״
Customer proof
Why IT teams choose SysAid vs Freshservice
It was clear in our evaluation of vendors that the smart decision was to make a change to SysAid. It had everything we needed. It was almost too good to be true.״
I was able to set up and customize agents quickly, without needing extensive knowledge related to AI. This simplicity has been a major advantage in integrating AI into our processes.״
