SysAid Feature Comparison

This feature comparison matrix provides a detailed breakdown of which modules and features are included in the different editions of SysAid.

  Basic Full
Email to Ticket    
Fully Customizable User Interface Partial  
Escalation Rules    
Routing Rules    
Granular Permission Control Partial  
Customizable Survey    
Multiple Survey Questions    
Remote Control Directly from the Ticket    
Report Scheduler    
Customized Reports    
Define supervisors    
Permissions Control on Administrator Level    
Advanced Permissions Control on Administrator Level    
Permissions Per Groups    
Complete Service Record History    
(F11) Hotkey for Submitting Service Records    
End-User Screenshots Attached to Service Records Automatically    
     Incident Management    
      Request Fulfillment    
      Problem Management    
      Change Management    
Automatic Routing Rules    
Automatic Escalation Rules    
Automatic Due Dates    
Automatic Prioritization    
Dynamic Timers & Operating Hours    
Dynamic Forms (Category-Driven Templates)    
Quick List - Service Records Including Pre-Filled Data    
Customizable Logo    
Customizable Notifications    
HTML Customization Partial  
Custom/Special Projects    
Customize Embedded Submission Form    
Unlimited Custom Fields    
Customizable Lists (views, filters, columns)    
Customizable Forms (tabs, fields) Partial  
Customizable Self-Service Portal    
Web Forms    
Customized Monitoring Configurations    
Mandatory Field Per Status    
Unlimited Custom Tabs    
Multilanguage Support 1 language in addition to English  
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  Basic Full
Automatically Detect Desktops, Laptops, and Servers    
Hardware and Software Detection - Including Changes    
Asset Service History    
Suppliers Catalog    
Hardware Catalog    
Software License Management    
Printers, Routers, and Other Device Support through SNMP    
Complete History Record    
Extract Customized Registry Values    
Import Assets from CSV Files    
Agentless Network Discovery    
SysAid Agent    
1 Channel 1 Channel
Additional Remote Control Channels Optional Optional
Optional Optional
TeamViewer Optional Optional
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  Basic Full
Optional Optional
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  Basic Full
1 Channel 1 Channel
Additional Remote Desktop Channels Optional Optional
TeamViewer Optional Optional
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  Basic Full
3 3
Additional Administrators Optional Optional
Unlimited Unlimited
250 250
Additional Assets Optional Optional
1 Language in Addition to English Unlimited
Cloud (SaaS) / On Premise Cloud (SaaS) / On Premise
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  Basic Full
Basic On boarding Included Advanced Implementation Included
KickStart Course Optional Optional
Certification Program Optional Optional
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  Basic Full
Limited to 2 Emails  
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