The Next-Gen of ITSM

Find the plan that best powers
your team’s productivity

Power up any of these plans with SysAid Copilot add-on,
which bakes generative AI into every aspect of service management.

Help Desk

Everything lean teams
need to get more done with less.

Includes:
  • SysAid Copilot Add-on
  • Incident Management
  • Self-Service Portal
  • Service Catalog
  • Asset Management
  • Reporting and Analytics
  • Escalation policies
  • Remote control

ITSM

For mid-sized and mature organizations
to provide an excellent service.

Includes:
  • Everything in Help Desk and much more:
  • SysAid Copilot Add-on
  • ITIL Package
  • Workflow Automation
  • Third-Party Integrations
  • Company management
  • Advanced SLA

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Enterprise

A package with no limitations designed
to help teams of any size.

Includes:
  • Everything in ITSM and oh so much more:
  • SysAid Copilot Add-on
  • Unlimited Number of Admins
  • Unlimited Automation Rules
  • Unlimited Custom Columns
  • Enterprise Premium Service

Upgrade Your SysAid Plan with
our Popular Add-Ons

SysAid Copilot

Infuse generative AI into every element of service management – so you can resolve more issues, more quickly, and get back to focusing on strategic work.

  • AI Inteligent Categorization
  • AI Case Summarization
  • AI Chatbot for End Users
  • AI Emotion
  • AI Emailbot
  • AI Author
  • AI Insights
  • Automatic Alerts (AKA “Diagnostics”)
  • Suggested Solutions for Admins

Advanced Analytics

Customize and tailor reports to fit your organization’s specific needs with our Business Intelligence (BI) Analytics tool. Includes a Qlik license for enhanced data analysis.

Additional Assets

Enhance your capacity with the pack of 50 extra assets that can be seamlessly integrated into your current setup.

Remote Control

Access TeamViewer directly for remote control from SysAid tickets, no separate account is required.

Automate Joe

Streamline your service desk with Automate Joe’s service orchestration. Includes initial setup and configuration for one target!

Sandbox

Test new features in a separate environment before adopting them in your main account. So you know everything will run smoothly when you actually launch.

Full Product Comparison

Help Desk

ITSM

Enterprise

IT Admins

From 3 to 100
From 3 to 100
No limit

Incident Management

Knowledge Base

Self Service Portal

Service Catalog

SLA Management

Priority management

Routing rules

Escalation rules

Asset Management

Asset monitoring

CMBD

Remote Control

Reporting and Analytics

Advanced dashboards

Customized reporting

BI analytics

Performance benchmarking

Email integration

Email ticket creation

Email notifications

Email escalation

AI emailbot

ITIL

Change Management

Problem Management

Request Management

Workflows and Automations

Custom workflows

Workflow orchestration

Mobile Version

Fields Customization

Company Management

Third-Party Integrations

Frequently Asked Questions

How can I get a price quote?

Contact us and a SysAid Rep will be in touch to walk you through a customized evaluation process, understand your needs and tailor pricing to your specific requirements.

Can I try SysAid before I buy it?

Yes! Simply start a free trial and you’ll get access to all SysAid features, no credit card details or any prior commitment required. At any point during the trial you can choose a plan and pay from within your account using any of these payment methods: PayPal, credit cards, bank transfers, or checks. Whatever works best for you.

NOTE: In the past, SysAid offered a Free edition, however, we no longer offer one.
While there are still some legacy download options for SysAid on-prem free edition on the web, we do not recommend doing so. The Free editions are not supported by SysAid.

What does it mean to have generative AI baked into every element of ITSM?

It means we give employees all the knowledge they need, at their fingertips. SysAid Copilot is trained on your organization’s knowledge base, articles, internal data, and ticket resolution history – as well as verified external data sources, links, and documents – to deliver accurate, contextual, human-error-free responses. This helps employees resolve issues faster and more effectively, by themselves 24/7. And tickets that do come in are well-structured with all the information admins need.

What is SysAid Copilot?

SysAid Copilot is a cutting-edge, generative AI add-on designed to liberate IT Pros, transform employee experience, and turbocharge organizational productivity.
With generative AI baked into every element of service management, SysAid Copilot transforms the way service is delivered, with zero setup required.

What determines the cost of my subscription?

The cost of your subscription will depend on multiple factors that make up your package, including the number of admins and assets to be managed by the system.

An admin is the person assigned to or managing the service provision.

Assets are any network or SNMP devices that you wish to manage in SysAid for inventory and monitoring purposes, including workstations, servers, printers, mobile devices, routers, and more.

How do I know which SysAid product is best for me?

A SysAid Rep will make a recommendation after an in-depth evaluation to understand your individual needs. For example, features such as full automation, integrations, or BI and analytics will depend on your organization’s profile including: size, IT maturity, growth plans, etc.

The solution type will influence the price quote to ensure you’re getting exactly what you need and not overpaying for any features that aren’t beneficial to you at this stage. You can always add and upgrade later as your needs evolve.

What are the SysAid license options?

Both Cloud and On-Premises annual licenses are available. Some functionality offered in the Cloud may not be available for On-Premises.

Are implementation costs included in the plan pricing?

A One-time Professional Onboarding fee is not included in SysAid Plans.

What data security compliance is offered by SysAid?

At SysAid, data security, scalability, and performance are our main priorities. Our state-of-the-art real-time infrastructure, advanced security & data protection, alongside independent certifications and global regulatory compliance have earned the trust of the world’s leading brands.

More questions?

Our Help Center is open 24/7. You can also reach out to our Global Support Team. We’re here to help.

st-george

“SysAid Copilot has helped our organization a great deal in providing support quicker than waiting for a technician to get to the user. Since we’re a small department, wait times are higher than normal, and with Copilot those wait times have decreased to a more comfortable level for our end users.”

BDO

“SysAId Copilot capability has the potential to significantly influence the end user and admin experience!”

Clearwater

“We envision SysAid Copilot playing a crucial role in enhancing our IT support efficiency and we are eager to see how it will positively impact our IT support teams”

General Cable logo

“We now have insight into all activities from a single application!”

BBAM logo

“As soon as SysAid is implemented you’ll feel impact rapidly across your entire business. BBAM is proof of that fact.”

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