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Basic |
Full |
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| Email to Ticket |
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Fully Customizable User Interface |
Partial |
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| Escalation Rules |
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Routing Rules |
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Granular Permission Control |
Partial |
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| Customizable Survey |
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Multiple Survey Questions |
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| Remote Control Directly from the Ticket |
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| Announcements |
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| Reports |
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| Report Scheduler |
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| Customized Reports |
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| Define supervisors |
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Permissions Control on Administrator Level |
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Advanced Permissions Control on Administrator Level |
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Permissions Per Groups |
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| Complete Service Record History |
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| (F11) Hotkey for Submitting Service Records |
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| End-User Screenshots Attached to Service Records Automatically |
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Partial |
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| Incident Management |
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| Request Fulfillment |
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| Problem Management |
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| Change Management |
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| SLA/SLM |
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| CMDB |
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Automatic Routing Rules |
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Automatic Escalation Rules |
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| Automatic Due Dates |
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| Automatic Prioritization |
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| Dynamic Timers & Operating Hours |
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Dynamic Forms (Category-Driven Templates) |
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| Quick List - Service Records Including Pre-Filled Data |
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Partial |
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| Customizable Logo |
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| Customizable Notifications |
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| HTML Customization |
Partial |
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Custom/Special Projects |
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Customize Embedded Submission Form |
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| Unlimited Custom Fields |
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| Customizable Lists (views, filters, columns) |
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| Customizable Forms (tabs, fields) |
Partial |
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| Customizable Self-Service Portal |
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| Web Forms |
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Customized Monitoring Configurations |
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Mandatory Field Per Status |
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Unlimited Custom Tabs |
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Multilanguage Support |
1 language in addition to English |
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