This feature comparison matrix provides a detailed breakdown of which modules and features are included in the different editions of SysAid.
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Basic | Full | |
Email to Ticket | ||
Fully Customizable User Interface | Partial | |
Escalation Rules | ||
Routing Rules | ||
Granular Permission Control | Partial | |
Customizable Survey | ||
Multiple Survey Questions | ||
Remote Control Directly from the Ticket | ||
Announcements | ||
Reports | ||
Report Scheduler | ||
Customized Reports | ||
Define supervisors | ||
Permissions Control on Administrator Level | ||
Advanced Permissions Control on Administrator Level | ||
Permissions Per Groups | ||
Complete Service Record History | ||
(F11) Hotkey for Submitting Service Records | ||
End-User Screenshots Attached to Service Records Automatically | ||
Partial | ||
Incident Management | ||
Request Fulfillment | ||
Problem Management | ||
Change Management | ||
SLA/SLM | ||
CMDB | ||
Automatic Routing Rules | ||
Automatic Escalation Rules | ||
Automatic Due Dates | ||
Automatic Prioritization | ||
Dynamic Timers & Operating Hours | ||
Dynamic Forms (Category-Driven Templates) | ||
Quick List - Service Records Including Pre-Filled Data | ||
Partial | ||
Customizable Logo | ||
Customizable Notifications | ||
HTML Customization | Partial | |
Custom/Special Projects | ||
Customize Embedded Submission Form | ||
Unlimited Custom Fields | ||
Customizable Lists (views, filters, columns) | ||
Customizable Forms (tabs, fields) | Partial | |
Customizable Self-Service Portal | ||
Web Forms | ||
Customized Monitoring Configurations | ||
Mandatory Field Per Status | ||
Unlimited Custom Tabs | ||
Multilanguage Support | 1 language in addition to English | |
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Basic | Full | |
Automatically Detect Desktops, Laptops, and Servers | ||
Hardware and Software Detection - Including Changes | ||
Asset Service History | ||
Suppliers Catalog | ||
Hardware Catalog | ||
Software License Management | ||
Printers, Routers, and Other Device Support through SNMP | ||
Complete History Record | ||
Extract Customized Registry Values | ||
Import Assets from CSV Files | ||
Agentless Network Discovery | ||
SysAid Agent | ||
1 Channel | 1 Channel | |
Additional Remote Control Channels | Optional | Optional |
Optional | Optional | |
TeamViewer | Optional | Optional |
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Basic | Full | |
Optional | Optional | |
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Basic | Full | |
1 Channel | 1 Channel | |
Additional Remote Desktop Channels | Optional | Optional |
iPhone | ||
Android | ||
TeamViewer | Optional | Optional |
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Basic | Full | |
3 | 3 | |
Additional Administrators | Optional | Optional |
Unlimited | Unlimited | |
250 | 250 | |
Additional Assets | Optional | Optional |
1 Language in Addition to English | Unlimited | |
Cloud (SaaS) / On Premise | Cloud (SaaS) / On Premise | |
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Basic | Full | |
Basic On boarding Included | Advanced Implementation Included | |
KickStart Course | Optional | Optional |
Certification Program | Optional | Optional |
Optional | ||
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Basic | Full | |
Limited to 2 Emails | ||
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