SysAid Feature Comparison

This feature comparison matrix provides a detailed breakdown of which modules and features are included in the different editions of SysAid. For the PDF version of this matrix, please click here.

 

  Basic Full
   
  Email to Ticket    
Fully Customizable User Interface Partial  
  Escalation Rules    
Routing Rules    
Granular Permission Control Partial  
  Customizable Survey    
Multiple Survey Questions    
  Remote Control Directly from the Ticket    
  Announcements    
  Reports    
  Report Scheduler Included in Manager Dashboard Included in Manager Dashboard
  Customized Reports Included in Manager Dashboard Included in Manager Dashboard
  Define supervisors    
Permissions Control on Administrator Level    
Advanced Permissions Control on Administrator Level    
Permissions Per Groups    
  Complete Service Record History    
   
  (F11) Hotkey for Submitting Service Records    
  End-User Screenshots Attached to Service Records Automatically    
     
Partial  
Incident Management    
  Request Fulfillment    
  Problem Management    
  Change Management    
  SLA/SLM    
  CMDB Optional  
   
Automatic Routing Rules    
Automatic Escalation Rules    
  Automatic Due Dates    
  Automatic Prioritization    
  Dynamic Timers & Operating Hours    
Dynamic Forms (Category-Driven Templates)    
  Quick List - Service Records Including Pre-Filled Data    
Partial  
  Customizable Logo    
  Customizable Notifications    
  HTML Customization Partial  
Custom/Special Projects    
Customize Embedded Submission Form    
  Unlimited Custom Fields Optional  
  Customizable Lists (views, filters, columns)    
  Customizable Forms (tabs, fields) Partial  
  Customizable Self-Service Portal    
  Web Forms    
Customized Monitoring Configurations    
Mandatory Field Per Status    
Unlimited Custom Tabs    
Multilanguage Support 1 language in addition to English  
 
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  Basic Full
   
  Automatically Detect Desktops, Laptops, and Servers    
  Hardware and Software Detection - Including Changes    
Asset Service History    
Suppliers Catalog    
Hardware Catalog    
Software License Management    
  Printers, Routers, and Other Device Support through SNMP    
  Complete History Record    
  Extract Customized Registry Values    
  Import Assets from CSV Files    
   
Agentless Network Discovery    
SysAid Agent    
  1 Channel 1 Channel
Additional Remote Control Channels Optional Optional
     
  Optional Optional
  Optional  
  Optional Optional
 
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  Basic Full
  Optional Optional
   
     
   
   
   
 
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  Basic Full
  Optional Optional
  Optional Optional
     
     
  1 Channel 1 Channel
Additional Remote Desktop Channels Optional Optional
   
iPhone    
Android    
BlackBerry    
Windows Phone    
 
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  Basic Full
  3 3
Additional Administrators Optional Optional
  Unlimited Unlimited
  120 250
Additional Assets Optional Optional
1 Language in Addition to English Unlimited
   
   
  Cloud (SaaS) / On Premise Cloud (SaaS) / On Premise
 
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  Basic Full
Optional Optional
   
KickStart Course Optional Optional
Certification Program Optional Optional
   
  Optional
   
   
   
   
   
 
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  Basic Full
     
     
Limited to 2 Emails  
     
     
     
   
     
     
   
   
   
   
     
     
     
     
     
     
 
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