This feature comparison matrix provides a detailed breakdown of which modules and features are included in the different editions of SysAid.
| Basic | Full | |
| Email to Ticket | ||
| Fully Customizable User Interface | Partial | |
| Escalation Rules | ||
| Routing Rules | ||
| Granular Permission Control | Partial | |
| Customizable Survey | ||
| Multiple Survey Questions | ||
| Remote Control Directly from the Ticket | ||
| Announcements | ||
| Reports | ||
| Report Scheduler | ||
| Customized Reports | ||
| Define supervisors | ||
| Permissions Control on Administrator Level | ||
| Advanced Permissions Control on Administrator Level | ||
| Permissions Per Groups | ||
| Complete Service Record History | ||
| (F11) Hotkey for Submitting Service Records | ||
| End-User Screenshots Attached to Service Records Automatically | ||
| Partial | ||
| Incident Management | ||
| Request Fulfillment | ||
| Problem Management | ||
| Change Management | ||
| SLA/SLM | ||
| CMDB | ||
| Automatic Routing Rules | ||
| Automatic Escalation Rules | ||
| Automatic Due Dates | ||
| Automatic Prioritization | ||
| Dynamic Timers & Operating Hours | ||
| Dynamic Forms (Category-Driven Templates) | ||
| Quick List - Service Records Including Pre-Filled Data | ||
| Partial | ||
| Customizable Logo | ||
| Customizable Notifications | ||
| HTML Customization | Partial | |
| Custom/Special Projects | ||
| Customize Embedded Submission Form | ||
| Unlimited Custom Fields | ||
| Customizable Lists (views, filters, columns) | ||
| Customizable Forms (tabs, fields) | Partial | |
| Customizable Self-Service Portal | ||
| Web Forms | ||
| Customized Monitoring Configurations | ||
| Mandatory Field Per Status | ||
| Unlimited Custom Tabs | ||
| Multilanguage Support | 1 language in addition to English | |
| Get Free Trial | ||
| Basic | Full | |
| Automatically Detect Desktops, Laptops, and Servers | ||
| Hardware and Software Detection - Including Changes | ||
| Asset Service History | ||
| Suppliers Catalog | ||
| Hardware Catalog | ||
| Software License Management | ||
| Printers, Routers, and Other Device Support through SNMP | ||
| Complete History Record | ||
| Extract Customized Registry Values | ||
| Import Assets from CSV Files | ||
| Agentless Network Discovery | ||
| SysAid Agent | ||
| 1 Channel | 1 Channel | |
| Additional Remote Control Channels | Optional | Optional |
| Optional | Optional | |
| TeamViewer | Optional | Optional |
| Get Free Trial | ||
| Basic | Full | |
| Optional | Optional | |
| Get Free Trial | ||
| Basic | Full | |
| 1 Channel | 1 Channel | |
| Additional Remote Desktop Channels | Optional | Optional |
| iPhone | ||
| Android | ||
| BlackBerry | ||
| Windows Phone | ||
| TeamViewer | Optional | Optional |
| Get Free Trial | ||
| Basic | Full | |
| 3 | 3 | |
| Additional Administrators | Optional | Optional |
| Unlimited | Unlimited | |
| 250 | 250 | |
| Additional Assets | Optional | Optional |
| 1 Language in Addition to English | Unlimited | |
| Cloud (SaaS) / On Premise | Cloud (SaaS) / On Premise | |
| Get Free Trial | ||
| Basic | Full | |
| Basic On boarding Included | Advanced Implementation Included | |
| KickStart Course | Optional | Optional |
| Certification Program | Optional | Optional |
| Optional | ||
| Get Free Trial | ||
| Basic | Full | |
| Limited to 2 Emails | ||
| Get Free Trial | ||