SysAid On-PremiseAll Release Notes


Come and explore all of the SysAid features and improvements you'll have access to from each new release. You can count on two major SysAid On-Premise releases each year in addition to our twenty annual releases for SysAid Cloud. It's our mission to offer a Help Desk and ITSM solution that is advanced, stable, and fueled by our customers’ direct feedback and requests.

Important: Make sure you backup your database before initiating a version upgrade.


Release Date Compatible Versions
SysAid 17.3 November 27, 2017 16.3 and above*
SysAid 17.2 June 4, 2017 16.3 and above*
SysAid 16.3 September 25, 2016 15.2 and above*
SysAid 15.2 May 31, 2015 14.4 and above*
SysAid 14.4 November 23, 2014 7.5 and above*
SysAid 14.3 July 30, 2014 7.5 and above*
SysAid 14.1 March 23, 2014 7.5 and above*
SysAid 9.1 October 1, 2013 7.5 and above*
SysAid 9.0 October 28, 2012 7.5 and above*
SysAid 8.5 February 14, 2012 7.5 and above*
SysAid 8.1 August 30, 2011 8.0 and above*
SysAid 8.0 May 24, 2011 7.5 and above*
SysAid 7.5 November 9, 2010 7.0 and above*
SysAid 7.0 May 24, 2010 5.1 - 6.5
SysAid 6.5 November 10, 2009 5.1 - 6.0.9
SysAid 6.0.9 July 6, 2009 5.1 - 6.0
SysAid 6.0 April 20, 2009 5.1 - 5.6
SysAid 5.6 November 25, 2008 5.1 - 5.5.06
SysAid 5.5.06 July 16, 2008 5.1 - 5.5
SysAid 5.5 June 16, 2008 5.1
SysAid 5.1 January 31, 2008 4.5.03 - 5.0.06
SysAid 5.0.06 December 4, 2007 4.5.03 - 5.0
SysAid 5.0 November 12, 2007 4.5.03 - 4.5.08

* If you are running SysAid on a Derby database, you can upgrade up to SysAid 9.1.

For information about releases earlier than 5.0, please contact our support team.