How ITIL 4 can help you get closer to your customers

On-demand webinar
Stuart Rance Special Guest: Stuart Rance, ITSM authority and ITIL author
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Have you heard? ITIL 4 just emerged. How do you know if it’s worthwhile?

Let’s take you up close and personal with the help of Stuart Rance, an ITIL 4 author, who will explain how the new version of ITIL builds on the success of ITIL V3, and why this new version supports a heightened focus on creating value for customers.

Topics in this webinar include:


The 4 dimensions of service management (it’s not just about processes)


The updated continual improvement model


The new ITIL architecture focused on the creation of value


ITIL practices, and how they differ from processes

Want to learn more? Watch the recording