Let’s take you up close and personal with the help of Stuart Rance, an ITIL 4 author, who will explain how the new version of ITIL builds on the success of ITIL V3, and why this new version supports a heightened focus on creating value for customers.
Topics in this webinar include:
The 4 dimensions of service management (it’s not just about processes)
The updated continual improvement model
The new ITIL architecture focused on the creation of value
ITIL practices, and how they differ from processes
Want to learn more? Watch the recording