2023 State of Service Management Report
Knowing exactly where the IT world is headed in terms of budgets, challenges, and goals is like striking gold. Discover the winning tactics and trends with data from 1,200+ IT pros to gain a competitive edge.
Employee Experience (EX) Is at the Core of What IT Organizations Care About
Now more than ever before, employees’ voices are being heard loud and clear, and IT leaders are taking notice, basing business outcomes and decisions on employee experience data.
In this report, get key data and insights to future-proof your IT strategy and reach your goals.
1200+
Respondents
53%
IT Managers and Higher
47%
From North America, Europe & UK
Who Are The Respondents?
Global Insights
33% North America
14% Europe & UK
14% Latin America
12.4% Asia
11.7% Africa
14.9% Other
53% Are Decision-Makers
41% IT Agents
30% IT Managers
23% Directors and C-level position
6% Analysts
A Wide Range of Industries
#1 Financial Services
#2 Manufacturing
#3 Education
#4 Healthcare
#5 Government
Future-Proof Your IT Strategy and Improve Your Winning Tactics to Achieve Your Business Goals.
Despite the Economic Climate, There is an Investment in IT
81% of respondents still perceive a sense of value and investment, although there has been a slight 9% year-over-year decrease.
IT is considered a critical investment to the organization’s success in terms of salary, budget, and effort recognition rather than something that is merely nice to have.
65% of IT Pros Actively Measure their Impact on Business Performance and Success
24% are already mapping their services to best assess their goals and achievements, whereas 41% have most of their services mapped or are actively working on creating a mapping system.
35% don’t measure the correlation between the IT department and business outcomes.
Data that connects IT activities to top-line business objectives earns IT a seat at the decision-making table.
What’s in the Future for IT?
1200+ IT Pros Share Their Unfiltered Data-Based Winning Tactics.
