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Our Statistics
87.32%
Yearly NPS
over 1600 Happy reviews
19.5 Minutes
Time To First Response
for Gold VIP SLA Agreement
82.24%
Tickets solved with Tier 1
Without escalations to higher tiers
Award
winning team
But don’t just take our word for it
“Great interaction! The team is so responsive and helpful via chat. The follow up is also so thorough. I’ve spoken highly of my experience with my colleagues. Thank you very much!”
“The solution was quick without asking unneeded information. Straight to the point to solve the problem with visual help. Thank you, it is the first time that a Support department gives me a WOW!!”
“Very fast response and update on the issue. The fix was implemented to us almost 10 minutes after I submitted the ticket, which was surprisingly fast.”
“Raluca was very helpful and insightful. She understood what I needed and assisted me. She saved me time and a bundle of workload. Would love to get Raluca as my support again.”
“Claudiu was wonderful to work with and went the extra mile to help us correct a tricky issue. Much appreciated!”
