A Day on the Campus Help Desk: How AI and Remote Support Keep Higher Ed Running

SysAid Event    October 28, 11 AM EDT & 3 PM GMT

A day on the campus help desk: how AI and remote support keep higher ed running

Answers for new techs from their first shift. Help for students at 2am. And one-click remote support that fixes a lecture hall PC before class starts.

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Join the SysAid and Splashtop team for A Day on the Campus Help Desk, live. October 28, 11 AM EDT & 3 PM GMT.

Come ready to see a first-shift tech resolve real tickets, a lecture hall PC fixed remotely, and the usage data behind your next software renewal.

  1. 11:05

    The campus help desk today

    Turnover every semester, a 24/7 campus, and scrutiny on every renewal

  2. 11:10

    Veteran answers on day one

    A tech who started ten minutes ago resolves tickets with guided resolutions and suggested replies

  3. 11:15

    Access without the risk, help at 2am

    Scoped roles for student techs. AI self-service that resolves student requests overnight

  4. 11:25

    Fixed before class starts

    Splashtop remote support, launched straight from the SysAid ticket

  5. 11:35

    Renewals and campus services

    Usage data for CAD and LMS seats. One portal for facilities and department requests

  6. 11:45

    Live Q&A

    Your questions, answered by both teams

What you’ll see

Everything your help desk needs when the team changes every semester.

Productive from the first shift

SysAid Copilot gives new student techs the answers your veterans took years to learn. Guided resolutions, ticket summaries and suggested replies. The knowledge stays when they graduate.

Remote fixes, launched from the ticket

One click opens a secure Splashtop session from inside the SysAid ticket. Lecture halls, labs and off-campus laptops. The session logs back to the ticket on its own.

Renewals backed by usage data

See which CAD and LMS seats are actually used. Reallocate idle ones before you buy more.

Why campus IT teams show up

New student techs resolve tickets from their first shift, with know-how that stays when they graduate.

Student staff get the access they need and nothing more. Every action logged.

Students get answers at 2am, with no one on shift.

Lecture hall and lab PCs get fixed remotely, with no walk across campus.

Software renewals come with usage data, so idle seats get reallocated before new ones get bought.

Facilities and department requests reach the right team from the same portal.

Speakers

  • Jonathan Aguiar

    Solutions Engineer , SysAid

  • Oded Moshe

    VP of Strategic Product Partnerships , SysAid

  • Jasmine Chiu

    Senior Product Marketing Manager , SysAid

  • Italo Nava

    Partner & Sales Enablement , Splashtop

Save your spot at A Day on the Campus Help Desk

Can’t make it live? Register anyway.
We’ll send you the recording.

See it running on a campus like yours.

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