Fred Donatucci, VP of IT at New-Indy Containerboard, will illuminate the journey of establishing the One-New-Indy program, a remarkable initiative that seamlessly unified all aspects of IT into one integral group dedicated to serving their employees. He will also underscore the pivotal role played by SysAid in making this transformation possible.

Based on this case, Oded Moshe, SysAid’s VP of Product and Customer Strategic Initiatives, will dive into the advantages and capabilities of SysAid, illustrating them through the use of the ITSM performance dashboard.