SMART’26: Annual customer conference
Meet the people taking the stage
A first look at who you’ll hear from, before the agenda.
You’re invited
Once a year, we step back from release notes and show you the full picture. Where SysAid is heading, what’s ready for you to use today, and how teams like yours are already putting AI to work.
Bring your questions. Our product team will be there to answer them live.
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10:00
Welcome & Keynote: Liberation
Most IT teams already have AI answering questions. Very few have AI that actually does the work. We look at what's holding teams back, and what it takes to close that gap.
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10:20
Product Updates: 2026 Delivered
What we promised for 2026 and what we delivered: Advanced License Manager, Lansweeper discovery, Dynamic forms, and a first look at ESM.
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10:50
Break
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11:00
Product Roadmap: 2027 Unlocked
Where SysAid is going in 2027 and how it helps your team get more done. You'll also see what Dex means for you, and where Spaces is headed. Plenty of time for your questions.
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11:40
Customer story
Peter Darowski, Head of HR at Sobeys, shares how they put AI to work: what worked, what they'd do differently, and the results they've seen.
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12:00
Partner spotlight
AWS and UMS, SysAid partners, on how they help organisations put AI to work in IT, and what they see working across their customers.
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12:20
Break
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12:30
SMART Awards: Customers
We celebrate our customers and team for their outstanding work in 2026. Across four categories: Champions of Employee Experience, SysAid Innovation Excellence, IT Hero of the Year and SysAid Community MVP. Then we hear the stories behind them.
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12:45
SMART Awards: Partners
We celebrate the partners who helped SysAid customers do their best work this year.
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12:55
Close
Where to find the recording and slides, and what's coming next for SysAid customers.
What you’ll see
What’s coming, what’s ready now, and the teams leading the way.
Why you should attend
Direction for the year ahead, from the people building it.
The roadmap explained, not just published.
Live Q&A on what affects you.
A first look at the Q4 release.
Proof from teams who have already done it.
Customer teams recognised live.
Speakers
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Avi Kedmi
CEO, SysAid
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Gilad Brand
VP Product, SysAid
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Francis Li
Chief Revenue Officer, SysAid
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Craig Collington-Bator
Senior Director, NAM & UK Channel Partners, SysAid
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Peter Darowski
Director, HR Service Centres, Sobeys
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Shelly Rozenblum
Sr. ISV PDM, Amazon Web Services (AWS)
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Almog Ben Yair
ISV Account Manager, Amazon Web Services (AWS)
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Ofir Neuman
Sr. Solution Architect, Amazon Web Services (AWS)
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David Burns
Principal/COO, Universal Management Solutions (UMS)
