Workato integrations
Automate workflows across 1,000+ apps.
SYSAID CONNECT
Every way to connect SysAid, in one place
You pick the method that matches the job: Add-ons, no-code Workato integrations, AI Agent Builder, or the SysAid API, all from one hub, without juggling separate tools or vendors.
Filters
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Accelo
Read and maintain Accelo companies from Dex, with each managed customer confined to its own Accelo Company.
Dex - Autonomous IT Engineer -
Acronis Cyber Protect
Manage Acronis tenants, devices, backups, and protection plans from chat.
Dex - Autonomous IT Engineer -
Action1
Run Action1 patch, software, and endpoint operations from plain-language requests.
Dex - Autonomous IT Engineer -
Addigy
Manage Addigy-enrolled Macs, iPhones, and iPads from plain-language requests.
Dex - Autonomous IT Engineer -
Adobe
Browse and manage Adobe users, groups, and product profiles for one Adobe organization through the User Management API.
Dex - Autonomous IT Engineer -
Afi Backup
Run your Afi Backup tenants conversationally – check protection coverage, quotas, and tasks, trigger backups, and protect resources.
Dex - Autonomous IT Engineer -
Atera
Resolve Atera tickets end-to-end and report device status – Dex works the ticket, sets its status, and writes internal notes back.
Dex - Autonomous IT Engineer -
Atlassian (Jira & Confluence)
Manage Jira issues and Confluence pages in plain language, using the admin’s own Atlassian account.
Dex - Autonomous IT Engineer -
Auth0
Manage your Auth0 Organizations from Dex – members, invitations, enabled connections, roles, and password-reset tickets, scoped per organization.
Dex - Autonomous IT Engineer -
Automox
Browse your Automox patch and endpoint estate from Dex – devices, policies, server groups, users, and events, scoped per customer.
Dex - Autonomous IT Engineer -
Autotask PSA
Drive Datto Autotask PSA tickets, companies, contacts, and configuration items from natural-language requests.
Dex - Autonomous IT Engineer -
Auvik
Browse your Auvik network inventory and alerts in plain language – devices, networks, interfaces, configs, and alert history per tenant.
Dex - Autonomous IT Engineer -
Axcient x360Recover
Check backup health across your Axcient x360Recover fleet – clients, protected devices, backup jobs, restore points, and AutoVerify, all read-only.
Dex - Autonomous IT Engineer -
Azure AD – Reset User Password
This tool manages user password reset operations in Azure AD, allowing identification by name, email, or object ID, with enhanced search capabilities and automatic strong password generation, noting that SysAid admins can reset any user’s password via chatbot interfaces while regular users can only reset their own.
Agentic AI -
BackupRadar
Bring your BackupRadar backup monitoring into Dex – review backup status, drill into failures, and spot inactive or retired jobs in plain language.
Dex - Autonomous IT Engineer -
Barracuda Email Gateway Defense
Check Barracuda Email Gateway Defense account status, domains, and mail stats – and clean up phishing across every mailbox.
Dex - Autonomous IT Engineer -
Cisco Duo
Administer Cisco Duo MFA across your managed subaccounts – users, groups, phones, enrollment, bypass codes, and authentication logs.
Dex - Autonomous IT Engineer -
Cisco Meraki
Run your Cisco Meraki organizations conversationally – networks, devices, dashboard admins, inventory, and license overview.
Dex - Autonomous IT Engineer -
Cisco Umbrella
Run Cisco Umbrella DNS security conversationally – block and allow domains, manage roaming computers and policies, and answer “what was blocked” from the reports.
Dex - Autonomous IT Engineer -
Cloudflare
Browse your Cloudflare Accounts, members, roles, and zones from Dex – read-only, with per-tenant isolation for MSPs.
Dex - Autonomous IT Engineer -
Cognito Forms
Read Cognito Forms submissions in Dex so you can drive onboarding, offboarding, and change requests from the form data your customers already send.
Dex - Autonomous IT Engineer -
ConnectWise Automate
Monitor and remediate your ConnectWise Automate (LabTech) fleet – computers, patch and AV state, and on-demand commands in plain language.
Dex - Autonomous IT Engineer -
ConnectWise Cloud Backup (SkyKick)
Bring your ConnectWise Cloud Backup (SkyKick) subscriptions into Dex so you can read backup coverage, mailboxes, sites, and settings in plain language.
Dex - Autonomous IT Engineer -
ConnectWise RMM
Manage ConnectWise RMM endpoints on the Asio platform – devices, patches, and automation tasks across every customer.
Dex - Autonomous IT Engineer -
Console
Work Console requests end-to-end – read, reply, resolve, and escalate through the Console Developer API from one conversation.
Dex - Autonomous IT Engineer -
CrowdStrike Falcon
Triage Falcon detections and respond to hosts conversationally – inventory sensors, isolate compromised machines, and run Real Time Response.
Dex - Autonomous IT Engineer -
CyberQP
Run CyberQP privileged access management from Dex – retrieve vaulted passwords, grant Just-In-Time admin elevation, and verify helpdesk callers.
Dex - Autonomous IT Engineer -
Datadog
Bring your Datadog observability into Dex – browse monitors, incidents, hosts, and metrics in plain language.
Dex - Autonomous IT Engineer -
Datto RMM
Manage Datto RMM sites, devices, alerts, and on-demand jobs from plain-language requests.
Dex - Autonomous IT Engineer -
Datto SaaS Protection
Bring your Datto SaaS Protection backup coverage into Dex – list seats, read per-application backup status, and check backup stats across your managed customers.
Dex - Autonomous IT Engineer -
Deep Search with Perplexity AI
This agent conducts in-depth web research using Perplexity AI to gather, analyze, and synthesize information from various sources to provide detailed summaries, structured reports, and comprehensive insights for complex technical investigations and decision-making.
Agentic AI -
DNSFilter
Run protective DNS from chat – review and change filtering policies, allow/block lists, sites, and roaming clients, with every change held for approval.
Dex - Autonomous IT Engineer -
DocuSign Admin
Provision DocuSign users, permission profiles, and account memberships across your whole organization.
Dex - Autonomous IT Engineer -
DocuSign eSignature
Send, track, and chase DocuSign envelopes from natural-language requests.
Dex - Autonomous IT Engineer -
Domotz
Bring your Domotz Collectors and monitored devices into Dex so you can browse network inventory in plain language.
Dex - Autonomous IT Engineer -
Druva
Manage your Druva MSP customers and tenants from Dex – read status, run backup and consumption reports, and provision or suspend tenants with approval.
Dex - Autonomous IT Engineer -
Druva inSync & Phoenix
Run Druva inSync endpoint backup and Phoenix server backup conversationally – users, devices, backup status, restores, and legal holds for one customer.
Dex - Autonomous IT Engineer -
Entra ID
Manage Entra ID users, groups, licenses, and sign-in risk through Microsoft Graph.
Dex - Autonomous IT Engineer -
Exchange Online
Manage shared mailboxes, distribution lists, aliases, and mailbox delegation.
Dex - Autonomous IT Engineer -
Find Candidates for New KB Article
This tool is an Intelligent KB Article Generator and Recommender that analyzes support tickets to identify common issues and create relevant Knowledge Base articles for both end users and IT administrators, aiming to improve self-service and knowledge management.
Agentic AI -
Freshservice
Drive Freshservice ITSM tickets, agents, and service catalog in plain language.
Dex - Autonomous IT Engineer -
Generate KB Article by Given Subject
This tool generates comprehensive Knowledge Base articles with appropriate titles, questions, answers, and categories based on a given subject, adapting its writing style to the target audience and automatically adding generated articles to the appropriate KB dataset using the FAQ Builder API.
Agentic AI -
HaloITSM
Run HaloITSM incidents, service requests, and knowledge lookups from natural language.
Dex - Autonomous IT Engineer -
HaloPSA
Drive HaloPSA tickets, customers, and assets from natural-language requests.
Dex - Autonomous IT Engineer -
Hudu
Work your Hudu IT documentation from chat – articles, assets, networks, procedures, websites, and locked-down passwords, scoped per customer.
Dex - Autonomous IT Engineer -
Huntress
Run Huntress managed security conversationally – fleet health, SOC-reviewed incident triage, usage and billing – without dashboard hopping.
Dex - Autonomous IT Engineer -
Intermedia
Administer your Intermedia partner account from Dex – customer accounts, users, licenses, phone numbers, trunks, and billing.
Dex - Autonomous IT Engineer -
Iru MDM
Manage your Apple fleet – Macs, iPhones, and iPads – from plain-language requests.
Dex - Autonomous IT Engineer -
IT Glue
Bring your IT Glue documentation into Dex – search configurations, passwords, contacts, flexible assets, and runbooks, and keep records current.
Dex - Autonomous IT Engineer -
Jamf Pro
Run your Apple fleet from chat – Jamf Pro computer and mobile inventory, MDM commands, groups, policies, patching, and secrets, with approvals pinned to the exact device.
Dex - Autonomous IT Engineer -
Kaseya BMS
Resolve Kaseya BMS service desk tickets end-to-end – Dex picks them up, works them, and writes native status and internal notes back.
Dex - Autonomous IT Engineer -
Kaseya VSA
Browse your Kaseya VSA agent fleet, check patch status, and run agent procedures in plain language.
Dex - Autonomous IT Engineer -
Kaseya VSA 10
Run the Kaseya VSA 10 fleet conversationally – telemetry, alert triage, and approval-gated remediation through scripts, tasks, and workflows.
Dex - Autonomous IT Engineer -
Keepit
Monitor your Keepit SaaS backups from Dex – connector health, backup summaries, latest history, and job information across accounts.
Dex - Autonomous IT Engineer -
KnowBe4 Partner
Bring KnowBe4 Partner / Multi-Account metadata into Dex – read managed account details and seat counts through the Product Graph API.
Dex - Autonomous IT Engineer -
KnowBe4 Reporting
Bring your KnowBe4 KSAT account into Dex – browse users, groups, risk scores, and phishing and training campaign results in plain language.
Dex - Autonomous IT Engineer -
Level
Check devices, resolve alerts, and organize endpoints in Level RMM from chat.
Dex - Autonomous IT Engineer -
Liongard
Bring Liongard ROAR automated documentation into Dex – browse environments, systems, launchpoints, and agents in plain language.
Dex - Autonomous IT Engineer -
Mac Device
On-device diagnostics, scoped shell scripts, and APFS-aware disk forensics for macOS endpoints managed by Dex.
Dex - Autonomous IT Engineer -
Microsoft 365 Licenses
Assign, reclaim, and forecast Microsoft 365 licenses — no more digging through the admin center.
Dex - Autonomous IT Engineer -
MS Teams Channel
Employees open a DM with Dex in Microsoft Teams — right where they already work.
Dex - Autonomous IT Engineer -
MSP360 Managed Backup
Run your MSP360 Managed Backup fleet conversationally – companies, backup users, endpoints, plans, licenses, and nightly backup status.
Dex - Autonomous IT Engineer -
MSP360 RMM
Read MSP360 RMM endpoint telemetry from Dex – health, disks and SMART, software and updates, services, antivirus, and event-log counts.
Dex - Autonomous IT Engineer -
N-able N-sight
Query N-sight clients, devices, checks, and patches from plain-language requests.
Dex - Autonomous IT Engineer -
NetBird
Administer your NetBird zero-trust network conversationally – peers, users, setup keys, groups, access policies, networks, routes, DNS, and posture checks.
Dex - Autonomous IT Engineer -
NinjaOne
Monitor and manage your NinjaOne fleet – device inventory, patch and antivirus status, alerts, and on-demand actions.
Dex - Autonomous IT Engineer -
NordLayer
Manage NordLayer client organizations from Dex – roster, service plans, and license counts through the MSP Partner API.
Dex - Autonomous IT Engineer -
Notion
Put your Notion knowledge base, runbooks, and documentation to work – Dex searches, reads, and maintains pages in plain language.
Dex - Autonomous IT Engineer -
Pax8
Run your Pax8 cloud marketplace from chat – companies, catalog and pricing, orders, subscriptions, invoices, and usage, with a confirmation step before anything is written.
Dex - Autonomous IT Engineer -
PowerDMARC
Run your customers’ email authentication from Dex – domain health, DMARC reports, and hosted DMARC, SPF, DKIM, BIMI, and MTA-STS records.
Dex - Autonomous IT Engineer -
Proofpoint Essentials
Run Proofpoint Essentials email security from Dex – read orgs, domains, users, features, licensing, and reporting, with gated user and org writes.
Dex - Autonomous IT Engineer -
RocketCyber
Read your RocketCyber MDR posture from Dex – incidents, agents, detections, firewalls, and Microsoft 365 and Defender health per customer.
Dex - Autonomous IT Engineer -
SaaS Alerts
Bring SaaS Alerts security events and monitored users into Dex so you can triage SaaS activity per customer in plain language.
Dex - Autonomous IT Engineer -
ScalePad
Bring your ScalePad Core and Lifecycle Manager data into Dex – hardware lifecycle, warranties, initiatives, meetings, and client records.
Dex - Autonomous IT Engineer -
Scan for Major Incidents
This job involves scanning SysAid incident tickets to identify potential Major Incidents based on ITIL4 best practices, analyzing various ticket data points, and using LLM contextual understanding to assess severity and business impact, then returning structured reports and sending Slack alerts for critical incidents.
Agentic AI -
SentinelOne
Bring your SentinelOne Singularity EDR into Dex – browse agents, threats, activities, and groups per customer Site in plain language.
Dex - Autonomous IT Engineer -
Sherweb
Run your Sherweb Service Provider billing conversationally – customers, catalogs, subscriptions, license changes, and orders.
Dex - Autonomous IT Engineer -
Slack – ITSM Case Extraction Agent
This agent performs natural language processing to automatically extract incidents and requests from Slack conversations, creating service records in SysAid, and manages the ticket creation process by interacting with users and handling ongoing Slack event processing.
Agentic AI -
Slack Channel
Employees open a DM with Dex in Slack — the same place work already happens.
Dex - Autonomous IT Engineer -
SuperOps
Resolve SuperOps PSA tickets end-to-end and run the RMM side too – assets, alerts, patches, and knowledge – all from Dex.
Dex - Autonomous IT Engineer -
Syncro MSP
Run Syncro tickets, customers, and service desk operations from plain-language requests.
Dex - Autonomous IT Engineer -
SysAid
Manage SysAid service records — incidents, requests, changes, and problems — in plain language.
Dex - Autonomous IT Engineer -
TimeZest
Send customers a self-service booking link and follow up on appointments, using the TimeZest scheduling you already run alongside your PSA.
Dex - Autonomous IT Engineer -
TOPdesk
Resolve TOPdesk incidents end-to-end – Dex picks them up, works them, and writes status, notes, and closure back.
Dex - Autonomous IT Engineer -
Ubiquiti UniFi
Run your Ubiquiti UniFi networks from Dex – console and site health, device and client inventory, ISP metrics, and Network administration through the cloud connector.
Dex - Autonomous IT Engineer -
Wasabi
Read Wasabi Sub-Account profile, storage utilization, and invoices through the Account Control API – with scoped admin writes behind approval.
Dex - Autonomous IT Engineer -
WatchGuard Endpoint Security
Run WatchGuard Endpoint Security conversationally – devices, protection status, security events, risk, and gated device actions across your managed accounts.
Dex - Autonomous IT Engineer -
Webroot
Run your Webroot endpoint protection conversationally – list endpoints, see what is infected, read threat history, and remediate with approval.
Dex - Autonomous IT Engineer -
Windows Device
On-device diagnostics, PowerShell, and full remote-desktop control for Windows endpoints managed by Dex.
Dex - Autonomous IT Engineer -
Zoho Desk
Resolve Zoho Desk tickets end-to-end – Dex picks them up, works them, and writes status and comments back per department.
Dex - Autonomous IT Engineer
1,000+
integrations
100+
prebuilt AI agents
6,000+
unique AI agent users
14+
key categories
One place.
No code required.
Get it done.
INTEGRATION OPTIONS
Integrate without the hassle or high cost
See all your integration options in one place, from add-ons and Workato to AI Agent Builder and APIs, so you can find the right approach without lengthy, costly implementation.
NO CODE REQUIRED
Get more done without a developer
Connect SysAid to the tools your business relies on without waiting for development resources. Build around what you need to accomplish, not the code required to do it.
FLEXIBLE INTEGRATION PATHS
Choose how you want to connect
Start with plug-and-play add-ons, build with no-code Workato or AI Agent Builder, or go deeper with APIs. Whatever your skill level, there’s a path to get it done.
AI Agent Builder
Build custom AI agents and connections conversationally.
Full API access
Build custom, deep integrations fast.
Plug-in add-ons
Access every integration method here.
FAQ
SysAid Connect is the single hub for every way SysAid plugs into the rest of your stack. It includes plug-and-playaAdd-ons, no-code Workato integrations across 1,000+ apps, AI Agent Builder for natural-language automation, and a full API for custom development.
SysAid connects to 1,000+ business applications through Integrations powered by Workato, plus plug-and-play add-ons for common tools like Jira and Lansweeper. Whatever app you need to connect, SysAid Connect gives you a no-code way to do it.
No. SysAid Connect’s integrations use a visual, no-code interface, and AI Agent Builder lets you configure automation with natural language. Developer-level tools are available through the SysAid API, but they’re optional, not required.
SysAid’s AI Agent Builder provides a conversational, no-code experience for building AI agents and AI-powered connections. Non-developers can build without coding, while developers get full code transparency for greater control and customization.
Yes. The SysAid API gives developers full control over deep, custom integrations and bulk data operations, covering scenarios that plug-and-play tools and no-code automation can’t reach.
