Workato integrations
Automate workflows across 1,000+ apps.
SYSAID CONNECT
Every way to connect SysAid, in one place
You pick the method that matches the job: Add-ons, no-code Workato integrations, AI Agent Builder, or the SysAid API, all from one hub, without juggling separate tools or vendors.
Filters
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Accelo
Read and maintain Accelo companies from Dex, with each managed customer confined to its own Accelo Company
Dex Autonomous IT -
Acronis Cyber Protect
Manage Acronis tenants, devices, backups, and protection plans from chat
Dex Autonomous IT -
Action1
Run Action1 patch, software, and endpoint operations from plain-language requests
Dex Autonomous IT -
Addigy
Manage Addigy-enrolled Macs, iPhones, and iPads from plain-language requests
Dex Autonomous IT -
Adobe
Browse and manage Adobe users, groups, and product profiles for one organization via the User Management API
Dex Autonomous IT -
Atera
Resolve Atera tickets end-to-end and report device status: Dex works tickets and writes status and notes back
Dex Autonomous IT -
Atlassian (Jira & Confluence)
Manage Jira issues and Confluence pages in plain language, using the admin’s own Atlassian account
Dex Autonomous IT -
Auth0
Manage Auth0 Organizations from Dex: members, invitations, connections, roles, and password-reset tickets
Dex Autonomous IT -
Automox
Browse your Automox patch and endpoint estate from Dex: devices, policies, server groups, users, and events
Dex Autonomous IT -
Autotask
Drive Datto Autotask PSA tickets, companies, contacts, and configuration items from natural-language requests
Dex Autonomous IT -
Auvik
Browse Auvik network inventory and alerts in plain language: devices, networks, interfaces, and configs
Dex Autonomous IT -
Azure AD – Reset User Password
This tool manages user password reset operations in Azure AD, allowing identification by name, email, or object ID, with enhanced search capabilities and automatic strong password generation, noting that SysAid admins can reset any user’s password via chatbot interfaces while regular users can only reset their own.
Agentic AI -
Cisco Duo
Administer Cisco Duo MFA across managed subaccounts: users, groups, phones, enrollment, bypass codes, and logs
Dex Autonomous IT -
Cisco Meraki
Run your Cisco Meraki organizations conversationally: networks, devices, admins, inventory, and licenses
Dex Autonomous IT -
Cloudflare
Browse your Cloudflare Accounts, members, roles, and zones from Dex, read-only, with per-tenant isolation
Dex Autonomous IT -
Cognito Forms
Read Cognito Forms submissions in Dex and drive onboarding, offboarding, and change requests from form data
Dex Autonomous IT -
ConnectWise RMM (Asio)
Manage ConnectWise RMM endpoints on the Asio platform: devices, patches, and automation tasks per customer
Dex Autonomous IT -
Console ITSM
Work Console requests end-to-end: read, reply, resolve, and escalate from one conversation
Dex Autonomous IT -
CrowdStrike Falcon
Triage Falcon detections from chat: inventory sensors, isolate compromised hosts, and run Real Time Response
Dex Autonomous IT -
CyberQP
Run CyberQP from Dex: retrieve vaulted passwords, grant Just-In-Time admin elevation, and verify callers
Dex Autonomous IT -
Datadog
Bring your Datadog observability into Dex and browse monitors, incidents, hosts, and metrics in plain language
Dex Autonomous IT -
Datto RMM
Manage Datto RMM sites, devices, alerts, and on-demand jobs from plain-language requests
Dex Autonomous IT -
Deep Search with Perplexity AI
This agent conducts in-depth web research using Perplexity AI to gather, analyze, and synthesize information from various sources to provide detailed summaries, structured reports, and comprehensive insights for complex technical investigations and decision-making.
Agentic AI -
Dex Admin
Administer the platform itself from Dex Pro chat: users, roles, policies, apps, and org settings
Dex Autonomous IT -
Dex Essentials (Global)
Author skills once at the master level and share them live with every managed tenant’s agents
Dex Autonomous IT -
Dex Ticketing
Built-in ticketing: tickets live in Dex itself, worked end-to-end with no external PSA to connect
Dex Autonomous IT -
DNSFilter
Run protective DNS from chat: policies, allow/block lists, sites, and roaming clients, all held for approval
Dex Autonomous IT -
Domotz
Bring your Domotz Collectors and monitored devices into Dex and browse network inventory in plain language
Dex Autonomous IT -
Exchange Online
Manage shared mailboxes, distribution lists, aliases, and mailbox delegation
Dex Autonomous IT -
Find Candidates for New KB Article
This tool is an Intelligent KB Article Generator and Recommender that analyzes support tickets to identify common issues and create relevant Knowledge Base articles for both end users and IT administrators, aiming to improve self-service and knowledge management.
Agentic AI -
Freshservice
Drive Freshservice ITSM tickets, agents, and service catalog in plain language
Dex Autonomous IT -
Generate KB Article by Given Subject
This tool generates comprehensive Knowledge Base articles with appropriate titles, questions, answers, and categories based on a given subject, adapting its writing style to the target audience and automatically adding generated articles to the appropriate KB dataset using the FAQ Builder API.
Agentic AI -
HaloITSM
Run HaloITSM incidents, service requests, and knowledge lookups from natural language
Dex Autonomous IT -
HaloPSA
Drive HaloPSA tickets, customers, and assets from natural-language requests
Dex Autonomous IT -
Hudu
Work your Hudu IT documentation from chat: articles, assets, networks, procedures, websites, and passwords
Dex Autonomous IT -
Huntress
Run Huntress managed security from chat: fleet health, SOC-reviewed incident triage, usage, and billing
Dex Autonomous IT -
Intermedia
Administer your Intermedia partner account from Dex: accounts, users, licenses, phone numbers, and billing
Dex Autonomous IT -
Internal Docs (Dex Pro)
Give Dex Pro a dedicated admin-only knowledge base built from your organization’s internal documentation
Dex Autonomous IT -
Internal Docs Global (Dex Go)
Upload internal documents once on the MSP master so every mapped tenant’s end users can answer from them
Dex Autonomous IT -
Internal Docs Global (Dex Pro)
Upload internal documents once on the MSP master so every mapped tenant’s admins can answer from them
Dex Autonomous IT -
Iru MDM
Manage your Apple fleet (Macs, iPhones, and iPads) from plain-language requests
Dex Autonomous IT -
IT Glue
Bring IT Glue documentation into Dex: search configurations, passwords, contacts, assets, and runbooks
Dex Autonomous IT -
Jamf Pro
Run your Apple fleet from chat: Jamf Pro inventory, MDM commands, groups, policies, patching, and secrets
Dex Autonomous IT -
Kaseya BMS
Resolve Kaseya BMS tickets end-to-end: Dex picks them up, works them, and writes status and notes back
Dex Autonomous IT -
Kaseya VSA
Browse your Kaseya VSA agent fleet, check patch status, and run agent procedures in plain language
Dex Autonomous IT -
KnowBe4 Partner
Bring KnowBe4 Partner metadata into Dex: managed account details and seat counts from the Product Graph API
Dex Autonomous IT -
KnowBe4 Reporting
Bring KnowBe4 KSAT into Dex: browse users, groups, risk scores, and phishing and training campaign results
Dex Autonomous IT -
Level
Check devices, resolve alerts, and organize endpoints in Level RMM from chat
Dex Autonomous IT -
Liongard
Bring Liongard ROAR documentation into Dex and browse environments, systems, launchpoints, and agents
Dex Autonomous IT -
Mac Device Agent
On-device diagnostics, scoped shell scripts, and APFS-aware disk forensics for macOS endpoints managed by Dex
Dex Autonomous IT -
Microsoft 365 Licenses
Assign, reclaim, and forecast Microsoft 365 licenses, no more digging through the admin center
Dex Autonomous IT -
Microsoft Entra ID
Manage Entra ID users, groups, licenses, and sign-in risk through Microsoft Graph
Dex Autonomous IT -
Microsoft Teams (User Channel)
Employees open a DM with Dex in Microsoft Teams, right where they already work
Dex Autonomous IT -
MSP360 Managed Backup
Run your MSP360 Managed Backup fleet from chat: companies, endpoints, plans, licenses, and nightly status
Dex Autonomous IT -
MSP360 RMM
Read MSP360 RMM endpoint telemetry from Dex: health, disks, updates, services, antivirus, and event-log counts
Dex Autonomous IT -
N-able N-sight
Query N-sight clients, devices, checks, and patches from plain-language requests
Dex Autonomous IT -
NinjaOne
Monitor and manage your NinjaOne fleet: device inventory, patch and antivirus status, alerts, and actions
Dex Autonomous IT -
NordLayer
Manage NordLayer client organizations from Dex: roster, service plans, and license counts via the Partner API
Dex Autonomous IT -
Notion
Put your Notion knowledge base and runbooks to work: Dex searches, reads, and maintains pages for you
Dex Autonomous IT -
Pax8
Run your Pax8 cloud marketplace from chat: companies, pricing, orders, subscriptions, invoices, and usage
Dex Autonomous IT -
PowerDMARC
Run email authentication from Dex: domain health, DMARC reports, and hosted SPF, DKIM, BIMI, and MTA-STS
Dex Autonomous IT -
Scan for Major Incidents
This job involves scanning SysAid incident tickets to identify potential Major Incidents based on ITIL4 best practices, analyzing various ticket data points, and using LLM contextual understanding to assess severity and business impact, then returning structured reports and sending Slack alerts for critical incidents.
Agentic AI -
SentinelOne
Bring SentinelOne Singularity EDR into Dex: browse agents, threats, activities, and groups per customer Site
Dex Autonomous IT -
Sherweb
Run Sherweb Service Provider billing conversationally: customers, subscriptions, license changes, and orders
Dex Autonomous IT -
Slack – ITSM Case Extraction Agent
This agent performs natural language processing to automatically extract incidents and requests from Slack conversations, creating service records in SysAid, and manages the ticket creation process by interacting with users and handling ongoing Slack event processing.
Agentic AI -
Slack (User Channel)
Employees open a DM with Dex in Slack, the same place work already happens
Dex Autonomous IT -
SuperOps
Resolve SuperOps PSA tickets end-to-end and run the RMM side too: assets, alerts, patches, and knowledge
Dex Autonomous IT -
Syncro
Run Syncro tickets, customers, and service desk operations from plain-language requests
Dex Autonomous IT -
SysAid
Manage SysAid service records (incidents, requests, changes, and problems) in plain language
Dex Autonomous IT -
TimeZest
Send customers a TimeZest self-service booking link and follow up on appointments alongside your PSA
Dex Autonomous IT -
TOPdesk
Resolve TOPdesk incidents end-to-end: Dex picks them up, works them, and writes status and closure back
Dex Autonomous IT -
Ubiquiti UniFi
Run Ubiquiti UniFi networks from Dex: site health, device and client inventory, ISP metrics, and Network admin
Dex Autonomous IT -
Windows Device Agent
On-device diagnostics, PowerShell, and full remote-desktop control for Windows endpoints managed by Dex
Dex Autonomous IT -
Zoho Desk
Resolve Zoho Desk tickets end-to-end: Dex picks them up, works them, and writes status and comments back
Dex Autonomous IT
1,000+
integrations
100+
prebuilt AI agents
6,000+
unique AI agent users
14+
key categories
One place.
No code required.
Get it done.
INTEGRATION OPTIONS
Integrate without the hassle or high cost
See all your integration options in one place, from add-ons and Workato to AI Agent Builder and APIs, so you can find the right approach without lengthy, costly implementation.
NO CODE REQUIRED
Get more done without a developer
Connect SysAid to the tools your business relies on without waiting for development resources. Build around what you need to accomplish, not the code required to do it.
FLEXIBLE INTEGRATION PATHS
Choose how you want to connect
Start with plug-and-play add-ons, build with no-code Workato or AI Agent Builder, or go deeper with APIs. Whatever your skill level, there’s a path to get it done.
AI Agent Builder
Build custom AI agents and connections conversationally.
Full API access
Build custom, deep integrations fast.
Plug-in add-ons
Access every integration method here.
FAQ
SysAid Connect is the single hub for every way SysAid plugs into the rest of your stack. It includes plug-and-playaAdd-ons, no-code Workato integrations across 1,000+ apps, AI Agent Builder for natural-language automation, and a full API for custom development.
SysAid connects to 1,000+ business applications through Integrations powered by Workato, plus plug-and-play add-ons for common tools like Jira and Lansweeper. Whatever app you need to connect, SysAid Connect gives you a no-code way to do it.
No. SysAid Connect’s integrations use a visual, no-code interface, and AI Agent Builder lets you configure automation with natural language. Developer-level tools are available through the SysAid API, but they’re optional, not required.
SysAid’s AI Agent Builder provides a conversational, no-code experience for building AI agents and AI-powered connections. Non-developers can build without coding, while developers get full code transparency for greater control and customization.
Yes. The SysAid API gives developers full control over deep, custom integrations and bulk data operations, covering scenarios that plug-and-play tools and no-code automation can’t reach.
