Video Knowledge Base

Check out the series of video tutorials to help you make the most out of SysAid.

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All Analytics Asset Management Integrations/Add-Ons Knowledge Base Mobile Monitoring Network Discovery Password Services Self-Service Portal Service Center Service Desk Service Orchestration Workflow
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How to setup LDAP intgration
Screenshot 2024-03-27 131055

How to setup SysAid Copilot
Digital seal surrounded by lights, captioned 'Welcome to the Self-Service Portal.' Enhances ITSM efficiency at SysAid. - SysAid

Welcome to the Self-Service Portal
A computer screen displaying ITSM analytics with a vibrant pie chart above overlapping line graphs, streamlining Service Desk insights. - SysAid

Building a Story in BI Analytics
Screenshot of SysAid ITSM interface displaying a troubleshooting guide for Dell printer paper jam, including steps and precautions. - SysAid

Knowledge Base
Workflow designer interface showcasing ITSM process stages: Implement, VP Approval, and CAB Approval for streamlined task management. - SysAid

Workflow Designer
ITSM interface displaying Windows server details and update logs. Efficient service desk navigation menu on the left side. - SysAid

Discovering Assets Via WMI Scan
Jira interface showing an issue: "Can't Connect to DHCP Server," with comments, emphasizing SysAid-Jira ITSM integration. - SysAid

Using Jira Integration
Green backdrop with "Automate Joe: Reclaim 30% of your day using SysAid's ITSM service orchestration." in white text. - SysAid

Automate Joe: Automating Onboarding
Green background, white text: "Enhance insights with SysAid’s Power BI Extract integration for optimized ITSM solutions. - SysAid

Using SysAid’s Power BI Extract
Smartphone shows ITSM mobile solution UI with options and notifications, illustrating SysAid's efficient help desk management. - SysAid

SysAid Mobile
Green background with white text: "Service Center - Using the onboarding wizard," showcasing ITSM integration. - SysAid

Service Center’s Onboarding Wizard
Creating Service Catalog Category Pointer Reference Items

Creating Service Catalog Category Pointer Reference Items
Green background with text reads: "SysAid’s Chromebook Add-On." Integrates ITAM with SysAid for streamlined asset management. - SysAid

SysAid’s Chromebook Add-On
Text on a green background reads: "Upgrade from End-User to SysAid's New Self-Service Portal," highlighting enhanced ITSM efficiency. - SysAid

Switching from EUP to SSP
Green backdrop displaying steps to create a service catalog, highlighting SysAid's ITSM capabilities in action. - SysAid

Service Catalog
Green backdrop with "Automate Joe: Reclaim 30% of your day using SysAid's ITSM service orchestration." in white text. - SysAid

Automate Joe Demos: Onboarding; Create User; Start/Stop Printer; and More
Computer screen showing ITSM workflow design interface with SysAid logo, highlighting efficient service desk operations. - SysAid

Workflow Designer Demos: VPN Access; Provisioning Licenses; Onboarding
Screenshot showing a Jira integration setup in SysAid, highlighting ITSM with clear instructions for custom field input. - SysAid

Setting Up Jira Integration
Dashboard interface displaying ITSM analytics with graphs and charts, showcasing efficient service management. - SysAid

Patch Management
Service Desk interface showing automatic session start with logout and language options, enhancing seamless ITSM management. - SysAid

Initiating a TeamViewer Embedded Session
SysAid screenshot displaying an ITSM integration form with fields for product selection and actions; SolarWinds shown in "My Apps. - SysAid

Setting Up SolarWinds Integration for Enhanced Monitoring
ITAM view in ITSM interface showing devices, OS, and last seen dates in a clear tabular format for efficient asset management. - SysAid

Deploying the Agent via the RDS
Installing the RDS

Installing the RDS
Screenshot of SysAid ITSM interface displaying "Add New Agent Deployment Plan," with settings for modules and server configuration. - SysAid

Setting Up Agent Deployment Plans
Screenshot showing SysAid ITAM interface for adding a new agent, featuring configuration fields like IP address and authentication. - SysAid

Defining Agent Settings
SysAid interface screenshot displaying 'Add New Credentials' in ITSM. Features fields for name, description, and credentials. - SysAid

Credentials Management
User password reset page with username and domain fields. SysAid ITSM streamlines forgotten password recovery process. - SysAid

Using Password Self-Service
Screenshot of SysAid help desk interface displaying 'Image Service Records' settings with image upload options via radio buttons. - SysAid

Merging SRs
Accessing Password Services with an SMS Code

Accessing Password Services with an SMS Code
Rearranging Widgets in the Self-Service Portal

Rearranging Widgets in the Self-Service Portal
Customizing a Report’s Cover Page, Header, and Footer

Customizing a Report’s Cover Page, Header, and Footer
Scheduling a Report

Scheduling a Report
Setting a Bookmark in BI Analytics

Setting a Bookmark in BI Analytics
Formatting Your Charts in BI Analytics 2

Formatting Your Charts in BI Analytics
my reports

My Reports
creating reports

Creating Reports
BI Analytics

BI Analytics
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Submitting a Ticket with a Video Attachment, Featuring the F11 Hotkey 

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