SysAid Recognized as one of the Emerging Leaders in the 2025 Gartner® Guide for Generative AI Knowledge Management Apps

[Toronto, Canada] [November 18th, 2025] – SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, is proud to announce its recognition as one of the Emerging Leaders in the Gartner® Innovation Guide for Generative AI Knowledge Management Apps.

According to the report, “Emerging Leaders typically possess visibility within the market as well as both strong features and future potential. Their size and financial strength enable them to remain viable in a fast-moving and evolving market. Emerging Leaders typically respond to a wide market audience by supporting broad market requirements. However, they may fail to meet the specific needs of vertical markets or other more specialized segments.”

“At SysAid, our vision for AI is deeply agentic; it’s about empowering organizations to act with intelligence, autonomy, and purpose,” said Avi Kedmi, SysAid CEO. “We believe that this recognition reinforces our commitment to building solutions that don’t just automate work, but truly elevate how people and technology collaborate to drive progress.” 

We believe that this recognition reflects SysAid’s relentless drive for innovation, continuously advancing AI capabilities that lead the ITSM industry while keeping humans firmly in the loop.

Gartner Disclaimer and Attribution: 

Gartner, Innovation Guide for Generative AI Knowledge Management Apps 13 November, 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About SysAid:

SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid’s AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success.
With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com.