Welcome to SysAid’s January product newsletter! Keep reading to learn about the latest capabilities now at your fingertips, and sign up for upcoming training, workshops and events.

A new update to the ticket interface gives you more control over your workspace by letting you collapse the Journey panel and expand the ticket view. With more horizontal space and less visual clutter, it’s easier to focus on viewing and editing ticket details. Just toggle the layout with a single click whenever you need a wider, clearer view.

Check it out next time you’re viewing a ticket!

The enhanced Monitor & Fine-Tune screen gives you a clear, actionable view of what needs attention. While Flagged and Guardrails Violations views highlight low-quality and out-of-scope queries, helping you pinpoint Data Pool gaps and refine guardrails. Finally, the new CSV export capability supports ongoing monitoring and continuous AI quality improvement.

From onboarding and offboarding to MFA resets, license management, and self-service security updates, these AI agents handle common IT actions for you. New AI agents now ready for use in your Agent Chatbot, include:

• Microsoft 365 – MFA Reset & Force Re-registration
• Microsoft 365 – License subscription manager
• Microsoft 365 – Provision Account
• Microsoft 365 – Deprovision Account
• Self-Service – Microsoft 365 – Update Security Info

You can now sort your queue by one column or multiple sub-sorted columns. Sort by status, priority and due date to ensure everything urgent is moving as planned.