SysAid Named Innovative Brand of the Year 2026
The Silicon Review’s annual “Innovative Brands of the Year” list spotlights companies that demonstrate a commitment to pushing the boundaries of their industries. SysAid’s inclusion reflects its continued investment in Agentic AI,purpose-built AI that autonomously handles service requests, automates repetitive workflows, and frees IT and business teams to focus on strategic priorities.
As an early pioneer of agentic AI in IT service management, SysAid has spent the last two years working with 1,000+ organizations to bring agentic ITSM to their teams, helping them rethink what IT looks like when part of the workforce is made up of AI agents. SysAid’s platform combines a mature ITSM foundation with advanced AI agent capabilities that operate across IT, HR, Finance, and other business functions. “Being recognized as an Innovative Brand of the Year by The Silicon Review is a testament to the hard work of the entire SysAid team and the trust our customers place in us every day,” said Avi Kedmi, CEO of SysAid. “Agentic AI is no longer a future concept,it is the operating model that progressive IT and business teams are adopting right now. This recognition reinforces our commitment to delivering AI that takes action, not just advice, and helps our customers unlock real efficiency gains across their entire organization.”
SysAid’s Agentic AI enables organizations to go live in weeks with rapid onboarding and no heavy migrations. Its AI agents are purpose-built for enterprise service environments, operating with security and governance by design. Unlike generic AI tools, SysAid’s platform draws on specialized data accumulated from thousands of customers and millions of service interactions, delivering highly contextual automation that improves over time.
The full listing of Innovative Brands of the Year 2026 can be viewed on The Silicon Review’s website.
About SysAid
SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid’s AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success.
With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com.
