Welcome to SysAid’s August product newsletter! Keep reading to learn about the latest capabilities now at your fingertips, and sign up for upcoming training, workshops and events.

SaaS spend leakage used to be a blind spot: the AI tools, freemium apps, and departmental purchases that never touched IT teams. Browser Extension Application Discovery in License Manager Advanced detects applications your team uses in Chrome and Edge, tracks usage, and syncs with your License Manager inventory, expanding application coverage beyond Entra ID SSO discovery.

Help shape SysAid MCP by joining our product discovery program. We’d love to learn how you’re using AI tools like Claude, Gemini, and ChatGPT, understand your expectations for autonomous AI, and explore the SysAid use cases that would deliver the most value. You’ll also be added to the SysAid MCP beta waitlist for early access once available.

Nothing slows down a resolution like a required field that has nothing to do with the ticket. Now you can decide which fields matter for each service record type, and skip the ones that don’t. Do your agents a favor. Update your settings today.