Omni-channel
Employees ask where they already work
DEX AUTONOMOUS IT
Your first
autonomous IT engineer
Employees ask in Teams, Slack, or Google Chat and Dex resolves it: the access, the reset, the fix. Your technicians run the rest from one AI workspace, inside your policies, on top of the ITSM you already run.
90%+
of L1-L3 resolved by Dex
<1 min
most tier-one fixes
24 hrs
coverage, no new hires
$67K
savings, in one day
Autonomous.
Governed.
Fewer tickets.
EMPLOYEE EXPERIENCE
Give employees a fix,
not a ticket number
Nobody ever wanted a ticket. They want the access, the reset, the laptop. Your people ask in Teams, Slack, or Google Chat and Dex closes it in the conversation.
TECHNICIAN WORKSPACE
Run everything
with a single prompt
You hired engineers, but you pay them to click through twelve tabs. Your team runs resets, licensing, and onboarding across Entra, Google, and your MDM from one place.
GOVERNANCE AND AUDIT
Keep every action
logged and verified
Nobody wants an unsupervised agent. You set which systems Dex touches, which actions need an approver, and who that approver is. No policy, no change. All of it logged.
TEAM CAPACITY
Scale IT service without adding headcount
Your business grows. Your team doesn’t. Dex takes the tier-one load and closes most of it in under a minute, at 2 a.m. and on weekends. Finally, time to build.
YOUR EXISTING STACK
Keep the ITSM
you already have
No rip and replace. Dex is your system of action. Your ITSM stays your system of record. Dex works on top of SysAid, ServiceNow, Jira, or Freshservice and writes back.
Watch Dex work
Put Dex to work for every role on your IT team
IT leaders
You run a lean team drowning in tier-one, and you are the one everything waits on. Dex resolves resets, access, onboarding, offboarding, and device fixes inside policies you define, covers nights and weekends without a new hire, and gives you the audit trail when anyone asks what it did.
Technicians
You handle the same requests all day across Entra, Google, MDM, and a dozen apps. Dex runs that repeatable work from one prompt and asks before it acts on your users’ machines. You keep the work that needs judgment, and the credit for running the agents. That is the job you signed up for.
CIO and CXO
Your board wants AI in IT operations and results this quarter, not a rip-and-replace and not a governance failure. Dex deploys on top of the ITSM you already run, scales service without adding headcount or MSP spend, and keeps every action governed, logged, and verified for your CISO and auditor.
Employees
You do not want a ticket number. You want the laptop fixed and the access granted before you finish typing. Ask Dex in your own words in Teams, Slack, or Google Chat and it resolves the issue in the conversation. When a human is needed, they arrive with the full story so you never tell it twice.
Built to run on what
you already have
Policy engine
No matching policy, no action
Verified outcomes
Checks the result instead of assuming
Activity Log
Every action logged, zero data retained
ITSM write-back
Your ITSM stays the system of record
Device fixes
Fixes laptops through Intune or your MDM
Works where you work, with what you use
Dex executes in the systems you already run and writes back to the ITSM you already have. Anything else with a REST API, it connects on the fly.
Keep control of
every action Dex takes
Dex acts inside the permissions you grant,
the policies you set, and the logs your auditor reads.
Policy engine, in code
No matching policy, no action. A prompt cannot talk Dex out of your rules.
Delegated permissions
Dex acts as the person who asked, never through a shared API key. It never bypasses MFA or grants itself admin roles.
Verified and logged
Every outcome is checked. Every action lands in your Microsoft 365 logs and the Dex Activity Log.
Your data stays yours
Zero data retention. Your own database and encryption keys, in AWS. Revoke access at any time.
Customer story:
Grand Traverse County
Grand Traverse County runs IT for 600 employees across 27 departments, including law enforcement, the health department, and 911 services, on Microsoft 365, Azure, and SysAid. The team deployed Dex in 9 minutes and 30 seconds. Its first licensing analysis found a G3-to-G5 consolidation worth $67K a year, work the team never had time to do by hand.
-
$67K
Value unlocked in one day
-
~10 min
To deploy
-
600
Employees supported
Questions IT teams ask about Dex
An autonomous IT engineer is an AI agent that resolves IT requests itself instead of suggesting answers. Dex investigates the issue, plans the steps, and executes them in Microsoft 365, Google Workspace, and your other systems, inside policies you define. You get the fix. Your ITSM gets the record.
No. Dex runs on top of the ITSM you already have. Your ITSM stays your system of record, and Dex becomes your system of action: it resolves the request in the conversation and writes what it did back to the ticket. There is no migration and no rip-and-replace.
Copilot assists. Dex executes. Copilot drafts answers and points you at steps; Dex resets the account, grants the access, and fixes the device itself, then verifies the outcome. Dex also enforces your policies in code, so no matching policy means no action, whatever the prompt says.
You set the boundaries and Dex cannot step outside them. You decide which systems it can touch, which actions need an approver, and who that approver is. Anything without a policy becomes a ticket, not a change. Dex acts with delegated permissions, never bypasses MFA, and logs every action.
Dex is priced per technician who operates it, never per resolution and never per employee. Standard is $89 per technician per month for about 100 tasks a month. Max is $189 for about 300. Tasks are weighted: a password reset is about a third, a new-hire onboarding two to three. Capacity refreshes weekly.
Within 24 hours. You start free for 30 days with no credit card, connect Microsoft 365 or Google Workspace, set your policies, and test in a playground before rollout. Book a demo and an onboarding engineer deploys Dex in your real tenant within a day, resolving real requests from day one.
Out of the box: Microsoft Entra ID, Exchange Online, SharePoint, Teams, Intune, and OneDrive, plus Google Workspace, Okta, Slack, SysAid, ServiceNow, Jira, Freshservice, and Salesforce. For any other SaaS with a REST API, Dex builds the integration on the fly and stores the credentials securely.
