Trusted by IT teams in government
Support every department in every municipality
Self-service
Connect staff to IT support through the AI chatbot, Microsoft Teams, or email. Whether they’re processing permits or preparing for a council meeting, they can ask for help in plain language and get answers fast without waiting on IT.
AI agents
Resolve routine requests like password resets, account unlocks, and access changes automatically. Give your IT team more capacity to support departments and keep the public services they depend on moving without adding headcount.
ESM
Unify every department in one service experience. Manage it all from one place while giving Finance, HR, public works, and other teams secure access to their own data, workflows, and services.
License Manager
Expose shadow IT and software waste across departments. See what’s being used, what isn’t, and what’s coming up for renewal so you can control costs, reduce security gaps, and keep spending accountable.
AI security & governance
Govern AI on your terms. Set guardrails, control the data it sees and actions it takes, choose your models and data sources, and ensure every user only accesses the information they’re authorized to see.
80%
avg. AI engaged SRs
68%
avg. AI resolved SRs
89%
first-time fix rate
1.11M
tickets handled monthly
Security and compliance you can trust
FAQ
ITSM for government helps you manage requests, incidents, changes, and assets across the departments you support. SysAid brings these workflows together and uses AI to automate routine work, speed up service, and keep your activity visible and traceable.
Yes. SysAid ESM lets you manage services across departments while giving each stakeholder secure access to their own data and workflows. Your employees get a seamless service experience, while permissions keep sensitive information accessible to only the relevant teams.
SysAid gives you visibility into your assets, software usage, licenses, costs, and renewals. You can uncover unused licenses and shadow IT, plan renewals earlier, reduce unnecessary spend, and make more informed budget and procurement decisions.
SysAid brings ITSM, AI, automation, and enterprise service management into one platform, helping institutions streamline IT operations, extend services across departments, reduce manual work, and deliver faster support to staff.
SysAid gives you permission-based access, configurable AI guardrails, and traceable activity. You control what AI can access and do, while maintaining the visibility you need to support your security, governance, and audit requirements.
SysAid gives you control over what AI can access and do. You can set guardrails, choose approved models and data sources, and use permissioned data pools to restrict sensitive information while maintaining visibility into AI activity.
