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Featured Content
ITSM
ITSM in 2025 – What You Need to Know
IT and IT service management (ITSM) are facing their biggest transformation in decades, and at the center of it all is Agentic AI. Our new SysAid State of Service Management report, The Rise of Agentic AI in ITSM: 2025 Mega-Trends Shaping the Future of IT Service Management, surveyed over 1,200 IT professionals across industries, regions,…
Uncategorized
From feedback to fuel: building a real CX program in IT
You’re sending out surveys. CSAT scores are coming in. Maybe you even have a dashboard tracking trends. But here’s the real question: Has any of it actually changed how your team works? For many IT and support teams, the answer is no. Feedback gets collected, maybe reviewed—but rarely acted on. Meanwhile, users are still frustrated,…
Generative AI
Top 7 CEOs on Agentic AI: Insights from the Frontlines of Innovation
Agentic AI is no longer an abstract concept being kicked around in think tanks. It’s actively reshaping how work gets done inside the world’s most influential companies. As AI agents begin taking on tasks once handled solely by people, CEOs are responding with both urgency and vision. One quote, in particular, stands out for anyone…
