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Doron Youngerwood

Doron Youngerwood

Doron has 15 years' experience in managing global marketing for unified communications, enterprise mobility, and artificial intelligence (AI) solutions. As SysAid's Director of Product Marketing, his responsibilities include developing the go-to-market strategies for SysAid's products, with a strong focus on automation, analytics, and AI. A regular speaker at AI events, Doron’s expertise in this domain means he is frequently asked to brief analysts, journalists, and customers on new developments in this industry. Doron was also on the AI Advisory Board for TM Forum. Outside of the office, you’ll find Doron on the football pitch (soccer field), playing drums or spending time with his kids.
 

Is your organization thinking about adding more automation to its IT service management (ITSM) capabilities? Or maybe your IT department is simply looking to find a way to better deliver against the...
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The use of integrations with IT service management (ITSM) tools is nothing new – with email integration, and the email channel, a big part of IT support operations (at least until IT...
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The use of IT service management (ITSM) principles and capabilities in other business areas to improve performance, service, and outcomes – i.e. enterprise service management – is nothing new. However, there’s no...
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The concept of automation is nothing new in IT service management (ITSM) – from what’s already embedded within ITSM tools for workflow automation (and the associated capabilities) to additional capabilities that help...
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The COVID-19 pandemic is a sad reminder that the ways organizations work will inevitably change at some point in time. Sometimes at a pace that necessitates those doing the work to make...
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There’s no doubt that digital transformation has been high on the business and IT agenda for a good few years now. I wanted to be precise in that opening sentence, but I...
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In this follow up to my previous blog with Tom the teacher (he is a real teacher in case you’re unsure), this second education-focused IT blog has again been created in conjunction...
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Today service desk managers are consistently required to do more with less – helping ever-demanding end users and trying to promote their organization’s digital transformation efforts. You know what I’m talking about,...
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This week’s blog is a little different. In that much of it has been contributed to by what we’d call an end user or a customer – in this case, a Design...
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Do you remember the days when your dear father refused to stop for directions, and you ended up helplessly lost? Or, how you simply wasted time trying to find a specific “hidden...
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Artificial intelligence (AI)-powered chatbots have been rising in popularity over the last few years, and with organizations under increasing pressure to “do more with less” while improving the employee or customer experience,...
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Working in IT is getting harder – our Future of ITSM Survey 2019 showed this – and the old IT service management (ITSM) mantra of “doing more with less” is no longer...
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We did it! But, not alone, only with our customers. SysAid collaborated with many customers around the world to get their input on the new UI. We did this because we value...
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