Welcome to SysAid’s April product newsletter! Keep reading to learn about the latest capabilities now at your fingertips, and sign up for upcoming training, workshops and events.

Our Early Access customers have started implementing our new ESM – offering secure, data segregated spaces for business departments. If your HR, finance, or facilities teams are looking for an AI-powered service solution that is unified with your ITSM, let us know. Just keep in mind that it is still in development, with improvements and great things still on the way.

Easily update the ticket template directly from within the ticket – ensuring it has the correct fields and follows the workflow designed to move the ticket along to resolution.

Export your service records to a CSV file from your cloud Service Desk. This is one of your most requested updates, and we’re happy to let you know that it will be available next week!

Automated contract linking connects your contracts and applications, automatically syncing key data like total cost and license count. It eliminates duplicate data entry, reduces setup effort, and ensures your data stays accurate over time.

Claude Opus 4.6, Anthropic’s latest and smartest large language model, is now driving the code generation in AI Agent Builder. Build AI agents with greater accuracy, stronger logic, less rework, higher quality code, and an improved overall building experience

Log in to SysAid and test it out in the AI Agent Builder chatbot.

Connecting with other SysAid users and the SysAid team in real time just got easier! Join our new community for:

• Quick answers from people who’ve been there, and the SysAid team
• A place to share what’s working for you and learn from others
• First look at SysAid Academy and new features as they roll out
• Direct line to give feedback on what we’re building
• Real conversations about ITSM challenges and solutions
• And more…