Welcome to this month’s SysAid Product Updates! Here’s a look at the latest features and what’s coming soon—all in one place.

We’ve made updates to the AI Chatbot to improve accessibility and usability:

• Mobile Browser Support: End users can now access the chatbot directly from their mobile browsers with a fully responsive experience.
  
  
• Refreshed Interface: A cleaner, more modern layout makes the chatbot easier to use across all devices.

Explore the latest AI agents, now available in the AI Agents Library and ready to use:

• Detect Problem from Incidents
• Create Problem with Related Incidents
• Add Note to Service Record
• Generate Wrap-up to SR
• Deep Research with Perplexity
• Microsoft 365 – Identify License Shortage

Ensure the security and privacy of your organization’s sensitive data by controlling user access. This functionality applies to service records, workflows, projects, tasks, and assets that are restricted to specific companies, safeguarding critical information at every level.

Admins can now manually change the service record template—even when a default is applied by category.

Enable the “Allow Admins to manually change service record template” setting to handle exceptions without breaking the category-template link.

SysAdmins can now edit and customize the email sent when a user is mentioned in a note, using a new dedicated custom notification form.