Welcome to SysAid’s November product newsletter! Keep reading to learn about the latest capabilities now at your fingertips, and sign up for upcoming training, workshops and events.

Gain control and visibility over license usage, discover shadow IT, ensure proper governance and data security, and identify opportunities to improve cost efficiency with AI software discovery. Now available in SysAid Cloud.

Creating AI agents just got easier. Powered by Sonnet 4.5, AI Agent Builder generates detailed implementation plans, retrieves relevant API documentation independently, resolves errors, and self-corrects when needed, making creating and implementing AI agents simpler than ever before.

Work smarter and faster with prebuilt AI agents designed to handle common IT and service activities on your behalf. New AI agents are added regularly, and now are ready to use in your Agent Chatbot, with the latest including:

• License Manager – Contracts Insights
• Microsoft – Change Alias Request
• Microsoft 365 – Manage Distribution List Membership
• Update Service Record Details
• Similar Incidents and Problems
• Summarize Highest Priority Service Records
• Splashtop Remote Session Creator

Get a clear view of how AI agents perform across your organization, with key metrics around execution trends and top-performing agents across channels. Identify which AI agents are used most and by whom, helping you understand your organization’s top needs and adoption trends.

AI References make every chatbot response clearer and more trustworthy with data pool sources cited behind each answer. Once enabled, this option allows users to easily understand where the information originates and where to learn more directly from the source.

Suggested prompts make it easier for users to get started and find what they need, positioning the chatbot as a natural first stop for support. By offering common questions and quick actions, it promotes a faster, more intuitive, and engaging self-service experience when compared to traditional portals.

Try it now in the end user chatbot!

Automated dependency mapping, asset syncs, advanced integrations, and control over CMDB with newly added configuration item relations in the developer API. Prevent human error, and manage data programmatically at scale.

You can now attach knowledge base articles to service records from the Related Items tab, creating a centralized source for all related content, reducing back-and-forth, and helping agents resolve issues faster with clear, consistent guidance.