As corporate IT moves further away from being a technology-centric discipline, to one with a much greater focus on human engagement (despite the anticipated introduction of artificial intelligence) and business value, the simple fact is that the typical skills required of ITSM professionals will need to evolve.
But what needs to change? What new skills and capabilities are required for ITSM professionals to effectively transition to meet the needs of 2020?
Access the 10 skills and capabilities required of a 2020 ITSM professional by completing the form below.
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Wishing you all the best in moving your ITSM skills into the future!
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