LOGON and SysAid Partner to Accelerate AI-First ITSM Adoption Across Asia
LOGON Software Asia, a leading cybersecurity solutions and services distributor, and SysAid, a leading provider of AI-first IT and Enterprise Service Management solutions, are pleased to announce a strategic partnership to deliver cutting-edge ITSM solutions across Asia.
SysAid’s Agentic AI capabilities, built on its ITSM platform, automate routine IT tasks and reduce reactive workloads. AI Agents initiate actions, freeing IT teams to focus on strategic priorities like optimization and innovation. Rapid deployment with minimal disruption is achievable within weeks via streamlined onboarding. SysAid’s AI is purpose-built for IT and supported by an award-winning service team. Security, compliance, and governance are integrated to enable responsible AI adoption, providing greater control and confidence.
This collaboration will allow LOGON to empower organizations by delivering SysAid solutions, optimizing IT operations through advanced automation and artificial intelligence.
According to Wong Yuet Or, the director of LOGON Software Asia,
“We are excited to partner with SysAid to bring AI-powered ITSM to our customers across Asia. With this, customers benefit from streamlined ITSM and faster response times; ultimately improving their overall IT service delivery.”
“With nearly 100 prebuilt AI Agents, we’re transforming ITSM by automating the everyday and accelerating what matters,” said Avi Kedmi, SysAid CEO. “Teams gain time to innovate while our AI handles routine tasks securely and efficiently. Together with LOGON, we’re bringing this capability to more organizations across Asia.”
About LOGON Software Asia
LOGON Software Asia is a leading IT solutions provider, offering a wide range of software and services to help businesses in Asia optimize their IT infrastructure and operations. With their strong support and technical team in the region, LOGON Software Asia delivers top-tier solutions tailored to each client’s unique industrial needs.
About SysAid
SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid’s AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success.
With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com.
