Agentic AI is a sophisticated framework of artificial intelligence designed not just to automate tasks but to handle them intelligently and independently. Unlike traditional automation, which relies on predefined rules and scripts, Agentic AI adapts to context and initiates actions based on dynamic assessments of its operating environment.

Why does Agentic AI matter in ITSM?

Agentic AI is critical for ITSM because it addresses challenges that conventional tools and processes cannot fully resolve. In today's dynamic and unpredictable IT environment, Agentic AI enables IT teams to manage complexity with efficiency and precision.

SysAid Honored with TrustRadius 2025 Tech Cares Award for AI Leadership Rooted in Responsibility

August 21, 2025

[Toronto, Canada, August 21 2025] – SysAid, a leading provider of AI-powered IT service management solutions, today announced it has been honored with the 2025 Tech Cares Award by TrustRadius. This annual award recognizes technology companies that demonstrate exceptional dedication to corporate social responsibility, community impact, and ethical business practices.

The Tech Cares Award celebrates organizations that go beyond their core business to make a positive difference for their customers, employees, and the global community. SysAid earned recognition for its ongoing commitment to giving back—through employee-led volunteer programs, charitable initiatives, and partnerships that support causes worldwide.

As leaders in agentic AI, we see both its transformative potential and the importance of grounding innovation in strong values and social responsibility. This recognition fuels our drive to create lasting impact, and I’m deeply proud of our team for their dedication to CSR and the meaningful difference they make in our communities.” – Avi Kedmi, CEO, SysAid

The 2025 Tech Cares Award further underscores SysAid’s role as an innovative and socially responsible technology provider. By prioritizing customer success, nurturing a strong and healthy workforce, and supporting impactful initiatives, SysAid continues to demonstrate that technology can be a powerful driver of positive change worldwide.

About TrustRadius
TrustRadius is a trusted research and review platform for business leaders to find and select the right technology solutions for their organizations. The Tech Cares Award program recognizes companies that demonstrate genuine social responsibility by going above and beyond to support their communities, employees, and customers.

About SysAid
SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid’s AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success.

With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com

Back to Press Releases

Previous: LOGON and SysAid Partner to Accelerate AI-First ITSM Adoption Across Asia

Next: SysAid Appoints Oded Karev as Head of Strategy, Partnerships, and Corporate Development to Drive Growth and Innovation, Signaling Bold Expansion Plan