SysAid Announces Partnership with DataLunix to Bring AI-Native ITSM to the GCC

[Toronto, Canada]– June 10th, 2026 SysAid, the AI-native ITSM platform built to take action on IT work—not just answer questions about it – today announced a partnership with DataLunix, a Dubai-based digital transformation firm specializing in ITSM implementation, licensing, and support. DataLunix gives GCC organizations a direct path to deploying SysAid’s AI Agents with regional onboarding, licensing, and support. AI Agents take the first action on routine requests and incidents. GCC enterprises can go live in weeks, with the localized expertise each market needs.

For IT leaders in fast-growing GCC markets, this means leapfrogging from legacy systems, and achieving measurable gains in agent productivity and end-user experience without expanding headcount.

“DataLunix brings deep agentic expertise and a strong footprint across the Gulf, making them an ideal partner to bring SysAid’s agentic ITSM to the region,” said Gil Alter, Director of International Sales at SysAid. “Together, we’re putting agentic ITSM within reach for organizations across the Gulf—with the local expertise that makes adoption stick.”

Beyond the core platform, the partnership gives DataLunix customers access to SysAid’s expanding ecosystem of integrations through the SysAid Integrations Hub. This includes secure remote support powered by Splashtop, IT asset discovery and inventory through Lansweeper, and 1,000+ integrations across the broader IT stack.

“Our mission is to liberate organizations by putting AI to work for them and their people, and partners are essential to delivering that at scale,” said Avi Kedmi, CEO of SysAid. “Working with DataLunix allows us to bring our AI-native platform to more organizations across the GCC, with the local expertise that helps them adopt agentic ITSM with confidence.”

“UAE now ranks #1 in terms of AI Adoption with over 64% of its working age population using AI” said Vignesh Prem, CEO of DataLunix. “For many organizations across the GCC, the opportunity is not just to upgrade tools, but to rethink how service is delivered by AI. With SysAid, DataLunix can help customers take that leap confidently, using AI-native ITSM to drive efficiency, scalability, and a better experience for both teams and end users.”

About SysAid

SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on an enterprise ITSM platform, SysAid’s Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid’s AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success.

With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com. 

About DataLunix

DataLunix is a digital transformation company focused on the GCC Market helping enterprises adopt and operate IT and Enterprise Service Management solutions. With the introduction of ITIL v5 framework, the metric for measurement of satisfaction just evolved from CSAT to XSAT and DataLunix brings its expertise in agentic AI to facilitate this. For more information, visit www.datalunix.com.