We’ve improved efficiency significantly. By using SysAid we've saved Crawshaw Academy 65% of its costs associated with the previous Managed Service.
SysAid is way ahead of the other ITSM solutions in terms of functionality and value. We've been providing high-value service to 3,000 employees for 3 years now.
Ease of use is a key factor for us. With SysAid it’s straightforward to establish a workflow from ticket creation to resolution. We are now able to provide a better service for our staff across 5 campuses.
We are now able to respond to 7 times the volume of monthly incidents compared to what we were able to achieve before SysAid