October is Cybersecurity Awareness Month, so this issue is all about visibility, security, and control. Access security certifications and privacy documents with ease through the SysAid Trust Center, track contracts your way with custom fields, and book an AI Health Check to see what your AI is actually doing. Plus, grow your admins’ skills with SysAid Academy and become a SysAid advocate with our customer reference program. Scroll down to read more.

Every business tracks contracts differently. Add your own text, dropdown, date, and number fields to contract records. For example, add a cost center field so you can see at a glance which department owns each renewal. Try it now as part of License Manager Advanced.

Your AI is switched on. But is it doing the work? In 30 minutes, your SysAid CSM will show you what’s running, what’s sitting idle, and the three changes that will give your team the most time back. You’ll leave with a one-page report.

SysAid Academy is our free, self-paced learning platform for SysAid admins. Courses start with the fundamentals and move through configuration, request and change management, security, and analytics. Get a new admin up to speed in their first week, without pulling your senior team off their work. No seat limits, nothing to set up.

Next time your security team or auditor asks for our SOC 2 report, DPA, or proof that we don’t train AI models on your data, you won’t need to open a ticket and wait. Find our certifications, privacy documents, and full subprocessor list in the SysAid Trust Center. For reports held under NDA, request access with your corporate email.

You’ve done great work with SysAid. Now get recognized for it. Join the SysAid Customer Reference Program to share your success story, grow your professional profile, and get access to exclusive webinars, product conversations, and industry opportunities. Plus, get $100 in SysAid brand store credit when you enroll.

Your student techs change every semester, and requests don’t stop at 5pm. Join SysAid and Splashtop on October 28 at 11 AM ET (3 PM GMT) to see how AI gets new techs fixing issues from day one and how remote support works straight from the ticket.

SysAid’s AI ITSM Certification is a free, three-level program built for SysAid customers. Start with generative AI fundamentals and the basics of Copilot, move into third-party integrations and smart escalation rules, then finish with agentic AI and hands-on time in the AI Agent Builder. Join more than 400 certified AI admins already leading AI-powered service desks.

Join our SysAid Copilot Advanced Deep Dive Workshop to structure your data pools, fine-tune accuracy over time, and get more out of your usage dashboard.