The platform was highlighted among the most reliable systems for tracking and resolving customer requests

January 6, 2021 – Digital.com, a leading independent review website for small business online tools, products, and services, has named SysAid in its list of the best ticketing software companies of 2021. The leading systems were selected based on three main criteria: real-time chat options, the integrations available, and the kinds of reporting features offered.

Experts at Digital.com evaluated platforms with real-time chat that enable customers to ask questions, stay up to date with resolution status, and provide valuable feedback. The study examined reporting tools that provide insight into growth, sales, and agent response time.

Digital.com’s research team conducted a 40-hour assessment of over 120 solutions. To access the complete list of best ticketing software, please visit https://digital.com/ticketing-software/.